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Chevrolet - Displicable service

We are TX Licensed GDN dealers. I went to Young Chevrolet on 9301 ERL Thorton fwy, dallas TX 75228 to cut a key for one of our cars. The customer service office told me that they need the car registration to cut keys, I told him that dealership do not register cars and he should permit me to speak to a supervisor to explain. The supervisor Ray kept me waiting for a long time whilst attending to customers that came after me, I had to call his attention twice, when he came, he was so rude, unfriendly and mannerless. Such officer should not represent Chevrolet atall. I had the title, ID and my dealership license and all dealership documents.
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ID
#1728312 Review #1728312 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$1000
Preferred solution
rules on cutting key for dealerships