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Verified Reviewer | Mรผnchenstein, Basel LandUPS - Company refuses to provide a receipt for my payment
2 June 2020: I am now in touch with a Billing Customer Service Representative. She has been useful, but depends on others to do the following, as per her e-mail of 20.5.2020: "Could you please credit and rebill the attached NL invoice to the Swiss customer with...
I was debited, the transfer took place. On the side, four out of the 5 packs that were sent arrived, the fifth was lost, and it took 3 months for UPS to find it. I had to chase them, and was caught in a bureaucracy that seemed to exist to make it very difficult to claim what was mine.
But that is another story.
The problem is that I did not receive a receipt from UPS for the payment I had made, so asked them to do so.
Nothing has happened to date.
The level of unresponsiveness of this company points to an organisation whose working processes are failing in many areas.
I will not work with them any more. No customer service that deserves that name.
In the meantime, I hope to be able to put some pressure on this organisation to provide me with the details of the transactions, a document I can use to claim the cost associated with it in my tax returns.
- Did not deliver on service they claimed
- Do not respond to e-mails
- Did not receive a receipt
Preferred solution: I need a receipt
User's recommendation: Avoid paying by credit card when transacting with UPS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBe aware, lack of support on Air France
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDeutsche Bahn - Bad quality
- Exist
- Lack of service
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAliexpress - Not possible to change ratings on a product
Buyers cannot change their ratings for a product they have bought. They can only add comments.
Imagine: you are happy to have received the product, it looks good, so you give very good feedback. One week later, the product stops working. Impossible to change the rating you had given from good to bad.
In view of this, I had decided to wait some time, use the product to see how it performs, and then give a rating. But this is not possible, as very quickly, the possibility to provide a rating is withdrawn by Aliexpress.
Another trick to prevent users to provide honest and REAL feedback, based on actual usage.
Consumer's interest is obviously not what is driving Aliexpress' policy on this matter.
I will from now on provide mediocre feedback, explain why, and then add a comment to my existing mediocre feedback, after having had concrete experience with the product bought. So I may face a situation where I will have provided a comment attesting to the very good qualities of a product, whilst the number of points attributed is bad.
If other buyers on Aliexpress do the same, they may change their policy.
- Website
- Quality
- Reviews
Preferred solution: Allow for change of rating
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEasyJet, a social filibuster company
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