Pierre O

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| map-marker Mรผnchenstein, Basel Land

UPS - Company refuses to provide a receipt for my payment

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UPS - Company refuses to provide a receipt for my payment
Updated by user Jun 02, 2020

2 June 2020: I am now in touch with a Billing Customer Service Representative. She has been useful, but depends on others to do the following, as per her e-mail of 20.5.2020: "Could you please credit and rebill the attached NL invoice to the Swiss customer with...

Original review May 01, 2020
I paid UPS by credit card to have a transfer of goods take place between the Netherlands and Switzerland. I used my company credit card to do so.

I was debited, the transfer took place. On the side, four out of the 5 packs that were sent arrived, the fifth was lost, and it took 3 months for UPS to find it. I had to chase them, and was caught in a bureaucracy that seemed to exist to make it very difficult to claim what was mine.

But that is another story.
The problem is that I did not receive a receipt from UPS for the payment I had made, so asked them to do so.
Nothing has happened to date.
The level of unresponsiveness of this company points to an organisation whose working processes are failing in many areas.
I will not work with them any more. No customer service that deserves that name.
In the meantime, I hope to be able to put some pressure on this organisation to provide me with the details of the transactions, a document I can use to claim the cost associated with it in my tax returns.
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Cons:
  • Did not deliver on service they claimed
  • Do not respond to e-mails
  • Did not receive a receipt

Preferred solution: I need a receipt

User's recommendation: Avoid paying by credit card when transacting with UPS

Pierre O

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Verified Reviewer

Be aware, lack of support on Air France

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Be aware, lack of support on Air France
I have been in touch with Air France on their Facebook Messenger support page. They are supposed to be very responsive. No response for the past 24 hours (I was trying to get clarification - see enclosed, in French - regarding the luggage allowance). Unacceptable. I just hope they have a better control over their planes than they have on how the deal with their clients.
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Preferred solution: Apology

Pierre O

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Verified Reviewer

Deutsche Bahn - Bad quality

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No Wi-Fi on my IC train from Basel to Frankfurt &;; no electricity coming out of the socket (not just one socket, the whole carriage). I hope the company pays better attention to its train safety than to the services it provides to its customers.
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Pros:
  • Exist
Cons:
  • Lack of service

Preferred solution: Let the company propose a solution

Pierre O

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Verified Reviewer

Aliexpress - Not possible to change ratings on a product

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Buyers cannot change their ratings for a product they have bought. They can only add comments.

Imagine: you are happy to have received the product, it looks good, so you give very good feedback. One week later, the product stops working. Impossible to change the rating you had given from good to bad.

In view of this, I had decided to wait some time, use the product to see how it performs, and then give a rating. But this is not possible, as very quickly, the possibility to provide a rating is withdrawn by Aliexpress.

Another trick to prevent users to provide honest and REAL feedback, based on actual usage.

Consumer's interest is obviously not what is driving Aliexpress' policy on this matter.

I will from now on provide mediocre feedback, explain why, and then add a comment to my existing mediocre feedback, after having had concrete experience with the product bought. So I may face a situation where I will have provided a comment attesting to the very good qualities of a product, whilst the number of points attributed is bad.

If other buyers on Aliexpress do the same, they may change their policy.

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Pros:
  • Website
Cons:
  • Quality
  • Reviews
Reason of review:
Not as described/ advertised

Preferred solution: Allow for change of rating

Pierre O

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EasyJet, a social filibuster company

EasyJet, a social filibuster company
I bought an EasyJet flight ticket from Geneva, Switzerland to Split, Croatia. I then asked for a detailed invoice and was surprised to find out that this company does not pay VAT in Switzerland. A true scandal, easyJet should be boycotted for choosing tax optimization over good corporate citizenship. SHAME ON YOU, EASYJET MANAGEMENT.
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Reason of review:
Corporate citizenship