New Reviewer

Care Plus Home Health, Inc

I've been through about 5 home health aides with this company. The first aide had inch long nails, wore hot pants, had a low cut top on with lots of cleavage showing and thought all she had to do was sit and take up space. The next aide I found would sleep on the job. And yet another aide thinks her way is better despite very thorough description of duties and timing throughout the day. One day, found a cut up banana had appropriately been put in a ziploc baggie but guess what? She didn't put in the refrig - she left it in the fruit stand on the counter! Luckily, I found it before she had fed this to the senior she was caring for. Looking for another company. This is hard work trying to find someone to come into the home to provide senior care for a loved one! Is anyone regulating this?
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ID
#325474 Review #325474 is a subjective opinion of poster.
Location
Washington, District Of Columbia
New Reviewer

Visiting Angels failed in providing home health aide for senior

Hired and quickly fired this company in Maryland. They couldn't send qualified home health aide and starting questioning me as to why I thought I needed a CNA. This is what I hired them for - to provide qualified CNA to provide home health aide services for senior living at home. They continued to fail to come through and then started to second guess me on my needs. I started to feel like I was talking to the wall when communication the type of person I needed to provide supervision and senior care for a parent. I was ignored. I was a number. No concern for quality health care in the home. Awful. Unresponsive. Unprofessional.
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8 comments
#783789

A CNA does not provide any medical services - that would be a Nurse. I have used numerous home health care service companies and they always provide a CNA if I ask for one.

But they do not provide any medical services - but they can pass a test and are "certified" through the county/state. They have a license. I'd rather have someone who can go through the certification process.

I have many questionable individuals show up at my door - like the company hired someone standing at front of medical building looking for work. Not what I'm interested in....

#783375

If the company SAID they could provide a CNA, then they should have done so.

It matters not what they state on their Web site. The franchisee (or the manager) agreed to something.

Even if the work did not require a CNA, the company agreed to provide a CNA. They should have done what they said they would do.

#631913

Visting Angels website states that they do not provide any type of health/medical care. Why were you requesting services they do not offer?

#631925
@Oh Really

They offer the services I was requesting. They provide CNA's - they just didn't have anyone available so instead of admitting that to me, they started questioning why I needed a CNA.

No other home health company has ever done this. Just don't think Visiting Angels is a good resource for providing home care - they don't have access to the qualified people.

#644220
@Anonymous

They aren't a home health company. They are a non-medical homecare company where the underlying words are NON-MEDICAL.

While some of their caregivers are most likely CNA and/or HHA's, the majority are not. They questioned you because those certifications are not required to perform the job in a superior fashion.

#644227
@B

I asked them on the interview, BEFORE I HIRED THEM, if they could provide CNA's. They told me they could!

Then they couldn't provide a CNA. Probably because any CNA WORTH ANYTHING WOULD GO ELSEWHERE. I'm so disgusted to continue to hear the excuses this company makes.

These are our loved ones we're talking about here !!! And they deserve the best that we can give them !

#769871
@Anonymous

CNA's who do work of this kind are usually 20-somethings with little or no experience doing caregiving. There are some exceptions to this rule, of course, but typically unlicensed caregivers are older and have more experience in this type of work.

In other words, while you're asking for the 3 letters behind the caregiver's name, thinking you're an educated consumer, you're actually better off worrying about other things like, TB testing, Drug testing, background screening, and reference checking. Another way of determining the quality of an agency is to ask if they have a dedicated case manager and to check if they answer their phone after regular business hours.

#769978
@Anonymous

It just does not matter at this point. I use another company who provide CNA AND A senior care specialist.

Visiting Angels couldn't provide what they agreed to provide on the interview.

Do Not Negate my bad experience with this company or make excuses for them.

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ID
#325471 Review #325471 is a subjective opinion of poster.
Location
Washington, District Of Columbia