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Green and White Taxi RUDE took hours never showed and was lied to
Preferred solution: Let the company propose a solution
Midnight Velvet/ Seventh Avenue refuse to resolve issues
I ordered one pleather jacket from Seventh Avenue website, and one gold ring off Midnight Velvets site. Same company owns both.
My jacket arrived smelling like horrible chemicals. I have been forced to not use it yet trying to get rid of this stench! Seventh Avenue knows the issue& promised me twice now two separate discounts o my item. My bill did not show any reduction and I refused to pay an incorrect amount.
I want this fixed& a proper bill first then I am perfectly ok with paying.They put it off too long to return it. I shouldnt have to pay full cost for an unwearable jacket. Secondly- I have this ring ordered from midnight Velvet also, which has been " processing by credit dept please check back in 24 hours" now, for a week! If its doing so because of the other item due- Im not defaulting on it, Im waiting for someone there to CARE and Listen when I call and actually do something to fix my issues before I pay on a defective item!
As far as the ring goes, either send ot to me and Ill start paying it off, as Im fine paying for good items.Or stop telling me it is still processing forever! I have a swiss colony account that gave me credit just fine, sent the right items, and that Iwill happily pay when billed because my order was correct& not defective. The jacket IS.The ring probably is not but is processing FOREVER. I want an understanding non harassing, helpful customer service rep to resolve this so I can start paying the proper amts.
I could be a long term customer with you, and pay on time, if anyone would just fix these issues and stop ignoring the problems, yet still demand payment, because I will only pay after things have been adjusted& corrected as promised me by two different people. I was promised both a 20% and a 40% reduction in total cost due to defects,& have none.I want my ring sent also. I was offered a $500 credit with M Velvet also and my ring is only half that amt. which I can pay you also.
I am disgusted and angry because I do not want my credit destroyed because of problems getting help from your companies.
They are quick to harass but not to simply resolve things so that the customer feels happy and positive abt paying because defects or item issues were actually fixed or compensated for. Someone needs to figure this all out with me.
Preferred solution: Price reduction
I was blamed for theft in Walmart and I did not steal
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Hello,
We are sorry to hear about your experience with us. Please contact us at socialmv@midnightvelvet.com for us to look into your account and hopefully resolve these issues.
Thank you,
Midnight Velvet