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Memorial Gallery Pets - Refused to Honor Stated "100% Satisfaction Guarantee"

MEMORIAL GALLERY PETS, on online business, sold me a faulty cremation pendant and a scratched up engraved urn box for my pet that I paid to have engraved with the pet's photo. The business boasts a complete 100% Satisfaction Guarantee, but without giving any reason, they refused to honor it. I complained to the BBB, which did nothing to help me. I could not understand why a business that provides a fraudulent claim like this can get away with it! It was finally agreed that they reimburse half my costs, but I never even received that, not one penny. I really learned a hard lesson about online businesses through this experience: You do not have a single leg to stand on if you get screwed. The owner stopped responding to all of my messages, and the BBB could not have cared less. I hope no one will make the mistake I did. What makes it worse is that they take advantage of people mourning the loss of their pets.
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Your complaint is no longer on the BBB

#323733 Review #323733 is a subjective opinion of poster.
Scottsdale, Arizona