Ashley Furniture: The rudest, most dishonest place that I know!!!!!
My husband and I purchased a living room set, reclining leather sofa, loveseat and recliner from Ashley Furniture off Man O War in Lexington, Kentucky January 2012. I was so excited to get our furniture and at the time was pleased with my store visit. Shortly after our furniture came we noticed that the couch and loveseat looked dry and cracking from top to bottom. I contacted the store in February and was given the number and name "Linda" to contact. Long story short after many phone calls it was decided that the furniture would be recovered not replaced. 7 huge boxes were sent to our home and when number 7 arrived I was to contact them for pick up. They finally arrived and were picked up at the end of April. Yeah you read that right, "APRIL". They were supposed to be returned a couple of days later. After 2 weeks of waiting with no furniture I called for them to tell me that a piece was not ordered for the sofa. After numerous phone calls to the store and distribution center I was told my furniture would be delivered, not completed yet as the sofa was missing an arm. They came on the next scheduled day and only had my loveseat. The sofa had been left off of the truck. Another day was scheduled for them to bring my sofa. I am still sitting here looking at my sofa with no arm!!!! I visited the store to speak to the manager of which she stated they have been timely and all sales are final. I wanted my 2000.00 back and them to come and pick up my junk furniture but she stated that there is no way that would happen and I just needed to deal with it! Furiously I left the store in tears and contacted my attorney. He is now reviewing all the documents. I am truly heartbroken!! And I feel against a wall. I just want everyone to know what happened and please do not give these crooks your hard earned money. And yes I said crooks because there is no better words to describe them.
Ashley Furniture Sales Manager
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