New Reviewer

Heat and Glo - RESEARCH PRODUCT BEFORE BUYING

Bought a cosmo42-IFT. Unit looks nice . The problem is a safety issue on shutting off the gas valve. In case of an emergency to shut of gas valve in unit, there is no space to put your hand in to shut off the valve. Called tech support and asked them and they told me to have screw driver to take off plates to access. Looking for a screw driver is an emergency is not a good option. Bad design. They should design it with easy access to shut off gas valve.
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ID
#1721791 Review #1721791 is a subjective opinion of poster.
Location
Honolulu, Hawaii
Reason of review
Poor customer service
Preferred solution
Price reduction