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Advance Insurance Brokerage - Horrible Customer Service, Possible Fraud!

I was online and looking for a health insurance plan for myself and my family. I received a call from David Zamani, a health insurance agent working for Advance Insurance Brokerage, saying that he could help me. He appeared to know what he was talking about, and I bought a Humana plan from him on the spot. He required me to give him my billing information right away. I thought this was normal, so I did. My plan went in force about a month later, but I was charged RIGHT AWAY and then DOUBLE BILLED. Shortly later, I started seeing Fraudulent Charges on my card. I spent the next two months making two calls a week and NEVER RECEIVED A CALL BACK from David or anyone from the agency! It led me to believe that ALL THEY WANTED WAS TO GET MY MONEY! And I had no idea where these fraudulent charges were coming from, "I still dont." Once I finally was able to get in touch with David, he gave me Humana's phone number and said "There is nothing I can do for YOU." WHERE IS THE CUSTOMER SERVICE? WHY WAS I DOUBLE BILLED? I CAN'T PROVE IT, BUT IT'S VERY WEIRD THAT MY DEBIT CARD STARTED RECEIVING FRAUDULENT CHARGES AFTER SIGNING UP FOR THIS INSURANCE POLICY. I tryed calling the Better Business Bureau of Florida and file a complaint, but they did not have an account. WONDER WHY? I WAS FORCED TO CANCEL MY DEBIT CARD AND MY INSURANCE POLICY and go through another agent who has a more hands on approach to helping their clients. I WOULD HIGHLY RECCOMEND YOU AVOID THIS AGENT AND BROKERAGE!
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5 comments
#1022698

i had a almost identical experience. still being charged to this day trying to dispute it.

#687415

I had a great experience with Advanced Insurance Brokerage. David Zamani helped me a great deal and was able to not only save me money but also he improved my benefits.

Great guy to deal with and I would recommend them to anyone who is looking for health insurance!!!!

#532771

I, too, dealth with David and Eric McKinnon at Advance. They both appeared to be caring and knowledgeable.

My only complaint is that they fail to keep the customer informed of the progress on health insurance applications or return calls.

I noticed that their website was a little outdated. Wonder if they are just unorganized?

#500804

I was contacted by Advanced Insurance Brokerage when I went online to get prices. I actually spoke with Mr. David Zamani and I have had the best experience ever in dealing with any type of insurnance.

They are the actual brokers not the insurance company, so any charges that you experienced came directly from the insurance carrier.

Advanced Insurance Brokerage is a great agency and I only think it is fair to give them credit for doing a good job, being honest and ethical, and helping many people not just me save money

#1136006

Received a call based on internet inquiry about lower insurance costs, just to compare. Informed agent that I already had insurance and he demanded to know which company, I informed him that it was none of his business at whicch point he threatened to call the IRS on me, called their customer service line and explained the situation, and she blew me off also because I didn't matter because I am not a customer of theirs anyway. Anyone who buys from this company should have their head examined.

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ID
#322061 Review #322061 is a subjective opinion of poster.
Location
Reno, Nevada