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Laptops Direct - NEVER EVER EVER EVER EVER USE THIS COMPANY

Purchased a refurbished laptop but it was faulty on arrival. Was told by Zuu Media (which provides laptop direct's technical service) that the problem was due to the laptop's hardware, and not a software problem. Despite having full warranty, laptops direct refused to fix it (claiming it was a software issue) and charged £35 for sending it back. Presumably the service works fine if there is no problem with the laptop, but it is terrible when a problem occurs. There are a number of similar complaints on other message boards. DO NOT MAKE THE SAME MISTAKE AS ME
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ID
#321150 Review #321150 is a subjective opinion of poster.
Location
London, England