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I am a SGM in the U.S. Army and the following is a true experience I am having at this time (22 May 12) as I am trying to retire and move home. WARNING DO NOT USE USAA FOR HOME MORTGAGES. YOU WILL REGRET THE EXPERIENCE. NOT WORTH SAVING ANY MONEY BECAUSE BY THE TIME...
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They kept losing emails. They would not return calls. The VA told them they backed the loan for the home and USAA still would not release the loan papers. the people that work in mortgage were horrible until we had the Manager working the case. Then it still took longer, but We made it to closing. We talked with USAA two days prior t closing about our escrow holdback. They told us we were all set. We were suppose to get 5k back at closing and then 10k within 30 days to pay the contractor to repair items agreed upon prior to closing. Well at closing they took the 5k and put it towards the house instead of cutting me a check for my money to be returned. then I had to pay more out of pocket at closing due to the fees changing. Yes I said changing. it is easier to go to Wells Fargo and I would have had less trouble and would have closed earlier.

I did so much of the work for the Mortgage department, such as getting in touch with the VA and have the VA fix paperwork etc..

I would not recommend this company to anyone for a home mortgage. there is just so much i could go on and on but I just got in from work.

I wish you all the best.

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#320495 Review #320495 is a subjective opinion of poster.
Dallas, Texas
Usaa Loan