BoltBus - Bus bus often a good deal.
Bus driver of 11:45 bus out of DC was out of line mouthing off on me and made me quite upset. Bus was already late. Picked up quite a few passengers in Baltimore. One of the last persons getting on was a woman carrying a great big laundry size bag full to the brim or equivalent of a weekender suitcase. Driver told woman her bag was too big to bring on the bus and it should be placed with luggage. She ignored him and continued walking up and down bus to get a seat or sit next to someone, but wasn't able to. As it turns out, there were many empty seats and apparently nobody who was settled in would move or make room for her. That bag she had needed a seat all by itself. So she came back to front of bus and me. I was sitting next to window on seat behind the driver. It was already a tight fit. I weigh 200 lbs, was sitting sideways to give my feet and legs a little more space. I wasn't especially comfortable in the seat as it was, but I like being able to see much of the road ahead. I'm also 70 yrs old. My vision is not 20/20 for sure. Woman asked me if she could sit in space where I was. I had only a pocketbook and small paper bag there. I simply told woman that it was a tight squeeze. She didn't care. She had to have her way. I repeated that it was already tight. Then the bus driver started chastising me saying "as long as woman had a paid ticket she could sit anywhere she wanted and had a right to the seat and on and on. I explained that I never said she couldn't sit there but let her know it wouldn't be good. He went on to say how he was in charge and controlled the bus and a bunch of other nonsense remarks loud enough for everyone on the bus to hear, bit insisted he wasn't going to argue with me. I said she could sit there and I'd move. Asked if there were any other seats. Apparently the driver didn't know and didn't care and had no interest in what would be very uncomfortable for me. He said she was a small person. She was an adult and her bag took up the space of another adult and with me it would be like stuffed into a box. I'm sure I weigh more than the driver and wonder if he'd want to be unnecessarily squished like that for four hours! Please ask. So I got up, by the way I have sciatica, osteoarthritis and rheumatoid arthritis, getting in and out of seats isn't fun. The woman who the driver stuck up for was a young woman. I didn't have trouble finding a seat although not to me liking. Most passengers weren't budging but one young woman quickly moved over. I went down to see how the space was being used afterwards. A small thin woman gave up her seat on other side to accommodate the great big bag. She then moved over to where I had been. Please note that I have been riding Bolt since you came to NYC and I always visit my only grown child, daughter, in DC. I'm was very upset. Very annoyed. And very disappointed in Bolt Bus employee service. Needless to say, very dissatisfied. I hope this matter is looked into. I hope there is some remedy. I'd appreciate a phone call also. 973-337-****
Boltbus Vehicle Driver
- Customer service department
- Bus driver
Reason of review
Poor customer service
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