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Celltradein - Offer turned down but phone not received back

I saw the advertisement online sent my Titan phone in I had only had the phone a week brand new and I decided I wanted another phone so I decided to take celltradein offer of 267.00 but low and behold when they get the phone they offer me 97.00 I declined the offer and asked them to return my phone here it is 3weeks later still no phone I'm going to look further into this situation and see what needs to be done because I refuse to give a phone away help anyone please I'm fed up
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ID
#319023 Review #319023 is a subjective opinion of poster.
Location
Sacramento, California
Loss
$300