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Shapermint - Exchanges are not as easy as they say. I have been trying to exchange and have been unsuccessful. I have contact them through email and left messages for a whole week and no one will call you back.

Update by user Nov 23, 2019

No one to Chat with even though they advertise 24/7. Never available!!!! The feature does not exist.

Original review posted by user Nov 23, 2019
Horrible customer service. The exchange page will not allow me to shop for an exchange or to request store credit or credit back to my credit card. SO FRUSTRATING NEVER HAVE I EXPERIENCE THIS TYPE OF CUSTOMER SERVICE.
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1 comment
#1782108

Hey there, FirsthandBinturong792. We're sorry to hear all of that. Kindly send us a private message through our FB account, and surely, one of our associates will immediately help you with the exchange process.

ID
#1714601 Review #1714601 is a subjective opinion of poster.
Service
Shapermint Customer Care
Pros
  • Price
Cons
  • Returns are difficult
Reason of review
Poor customer service
Loss
$40
Preferred solution
Full refund