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And here we go again! 28/7/16 I DIDN'T tick the box, but was booking via the genuine British Rail tickets booking site!! Entered appropriate details for trains I wanted to use, proceeded towards payment.......there was the same 'tick box' 'save £20 off your next...
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4 comments
#1191546

Hello Susan:

Please be assured that you cannot become a Complete Savings member by simply ticking a box.

The only way you can become a member is to enter your details in full on the Complete Savings sign-up page and agree to the terms and conditions of the programme.

Once you click on the cashback offer you are brought to the Complete Savings sign-up page where it is clear that in order to claim the cashback offer you must first become a member of the programme. The details you are required to enter on the sign-up page include: your name, your email address, your postal address, a password for your membership, and your credit or debit card details for the monthly fee. It is mentioned in several places on the sign-up page that following the first 30 days of free membership, there is a monthly charge – this is why you are required to enter your credit/debit card details at this stage. There is no other way you can become a member or provide us with your details other than completing the sign-up page.

If you'd like me to send you a copy of the Complete Savings sign-up page to further address your concern and demonstrate the details I've provided above, please contact me directly at mary@completesavings.co.uk.

Kind regards, Mary Complete Savings

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ID
#890420 Review #890420 is a subjective opinion of poster.
Service
Completesave Advertisement
Cons
  • Underhand scheme
Reason of review
Not as described/ advertised
Loss
$15
Preferred solution
Stop others 'ticking a box' purporting to be reduction from e.g. a train co. offering so much off next purchase.
Advanced Reviewer

Wigsbuy & similer websites! Fake ones purporting to be UK-based BUT ARE IN CHINA! DON'T BUY!

I am so very sorry to read about your situation! This site appears to me to be very 'ominous' in that it is yet ANOTHER such site selling wigs, dresses etc. purporting to be in the UK with the 'co.uk' on bottom of page - but these are 'springing up' hugely in CHINA and/or Hong Kong! It sounds very similar (& could even be the same 'company') - as what was www.wigshow.co.uk - about which I posted a long time ago & got lots of other 'follow up' posts! In UK law any website is bound to put its ADDRESS and also a UK telephone no. for ease of contact & shows they are genuine. Emailing and 'live chat' on these Chinese 'companies' are useless. The people you 'chat' to write bad English and yet call themselves 'English names'! BEWARE! ( I was lucky in that in my case I'd had psioraris in my scalp & a little hair loss only &, upon taking the wig - far too short! - to a local hairdresser, did find it WAS real human hair.) If you might be happy with a kanelon wig, I have had some success on ebay - but check they are reputable ebay sellers, their feedback etc. You can get one for about £18-19 so if they get very 'worn', you can easily buy another. (I've often worn some on 'bad hair' days for my belly dancing!!) I find these people absolutely disgusting in that they take advantage of very vulnerable people. Depending on where you live (I was in London when I had chemo. many years ago & went to Selfridges, where you can discreetly try them on). My daughter, age only 33, has been extremely lucky not to have had to have chemo. v. recently, but found a genuine UK co., who, in turn are aware of these Chinese companies. Sorry to say they are somewhat expensive though - ideal perhaps if a family member can 'treat you'. Sometimes they have 'offers' but usually on short wigs http://www.simplywigs.co.uk/catalogue/ladies-wigs/overseas-companies-sending-incorrect-products/article.html They do have a landline phone no. & have found them to be very approachable. Good luck!
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ID
#740851 Review #740851 is a subjective opinion of poster.
Location
Cheltenham, England
Product
Wigsbuy Wig
Pros
  • Frustrante
Cons
  • Customer service is poor
  • Quality
Reason of review
on behalf of someone else, they have been cheated out of their money and had terrible quality product with little 'come-back'
Preferred solution
Get these sites closed down - probably has to be done within China?!
Advanced Reviewer

Shein UK - 'SheIn' DON'T get 'taken in' by all these dress companies!

I have NOT used this co. as, with others, seems completely 'suspect', i.e. NO landline telephone number and (as required by UK law) NO postal address! These are 'springing up' all over the place. I would choose UK and possibly (bearing in mind postage costs) a US company! DON'T get 'conned' by these companies. There another selling wigs calling itself 'Wigshow.co.uk' -it was NOT in UK! 'Conned' many people. I believe 'Global E-Dresses' is another such 'company'! There is another called 'Light in the Box' : friend had OK experience with them but I personally object as they sell REAL FUR,cruelly 'obtained' by 'fur farms'
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ID
#736865 Review #736865 is a subjective opinion of poster.
Location
Chester, Cheshire
Service
Shein Uk Customer Care
Pros
  • Photos
Cons
  • Fact they are based in china
Preferred solution
Somehow get these Chinese & Hong Kong 'companies' shut down! (easier said than done, I'm sure!)
Advanced Reviewer

TESCO home delivery service - Cheltenham area, UK

I have 'lost count' of the no. of times they are missing certain products. They do not stock up properly; they could easily have substituted an item, as they have done previously, from organic to non-organic. When I phone to complain I get very helpful call centre staff based in Ireland. They duly do contact the Cheltenham branch - yet they are are not getting any more efficient. The agent I spoke to in Ireland has, however, sent me a 'goodwill gesture' of £5.00. However, now the minimum orders have to be £40 and over and I will not be ordering again for some time. Time for a change............just trying to find a supermarket who does & will stock up what I need; this includes vegan items, which are usually very good from Tesco who, unfortunately, do not stock up sufficiently on certain items.......and they do not add on-line 'sorry, item out of stock'!
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ID
#723644 Review #723644 is a subjective opinion of poster.
Location
Cheltenham, England
Cons
  • Following numerous complaints
  • No improvements in their service
Reason of review
consistent terrible service
Loss
$5
Preferred solution
Deliver product or service ordered
Advanced Reviewer

HSBC UK - HSBC extremely difficult to contact: cutting me off too! APPALLING!

Although this has been on a Monday & would expect lines to be busy, duh! Put on extra staff! I could have had a credit card further compromised/frauded in the time I took waiting. I also do NOT expect to keep getting 'cut off'; hence having dial through all of the options again & again! Finally got someone to answer today. I had phoned on a Sunday evening; one of my credit cards (I rarely even use; kept in secure place; no-one can access my PIN no.!) had a fraudulent payment allegedly come out of my Paypal a/c. Nothing shown on Paypal: all in order there. Then got told they could do nothing as 'Dispute Dept' had closed earlier. I then spent almost my WHOLE Monday morning calling & calling HSBC, to no avail! I got cut off at least twice; several times 'gave up' thus entailing the necessity of 'going through all the options' again & again & get through. Eventually wrote a letter to the address of my branch complaining. Maybe it IS time to change banks, as it is now easier to do; have been with them very many years - since they were 'Midland'! SHAME ON HSBC! If I do not get a satisfactory response, I have the details of the Financial Ombudsman available.......and ready!
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ID
#723636 Review #723636 is a subjective opinion of poster.
Location
Cheltenham, England
Cons
  • Worst service ever
  • No uk call centre
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
Advanced Reviewer
Update by user Oct 26, 2015

I again used a 'value' company who are very good in what they provide - called 'Qjump' where rail tickets are often considerably cheaper than via National Rail! They have a box to choose to tick indicating 'please tick for £10 off your next order'! They are...

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125 comments
#1998497

I had a Steam purchase for £3.99. No mention of this so called company.

I just checked my online bank accout and WLY*COMPLETESAVE.CO.UK took £15 off me.

I never asked for this, I never heard of the before. Hopefully my bank will sort this.

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ID
#666584 Review #666584 is a subjective opinion of poster.
Cons
  • Scam
Reason of review
scam taking unauthorised payment out of my bank account
Loss
$13
Preferred solution
Full refund
Advanced Reviewer

Nsgl - NGSL private car parking enforcers and many other similar

Particular co. based in Gloucester. Some months ago parked in small car park of a charity where I used to WORK! Parked 1 evening, knowing that it is paramount with the Blind Assn. that they DO need the few spaces available during the day for staff and clients. (I used to be a member of staff!) I received a ticket, for which I had to pay £40 ('rip off'). Fair enough: there were warning signs, but as I had worked there, I knew no-one was using the premises that evening (it's open during the DAY!) - lights off; all doors locked. Several photographs were taken of my car, including the inside with some of my possessions. Over zealous & I felt 'intruded upon'! Be careful in Gloucestershire - in this instance - many companies, societies, etc. appear to be using what must be even to them, with limited funding, these private companies who charge extortionate penalty fees. Charge doubles after 2 weeks. Hoping this Govt. is going to regulate these private car parking enforcement companies appropriately. No doubt these issues are currently the same all across the UK.
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2 comments
#1125817

Why do people assume it is ok to park on someone else's property without permission whatever the time of day?

Would it be ok to pop in and use your to while you are out? It should be ok as you weren't using it.

#1104280

Hi Miss Red - work for Radio Glos - would you speak to someone about this? 01452 30****

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ID
#641907 Review #641907 is a subjective opinion of poster.
Pros
  • I got a very polite response
Cons
  • Condescending attitude
Reason of review
Poor customer service
Loss
$20
Advanced Reviewer

Resolved: Barnard Marcus - GAZUMPING! Estate Agents - mainly London, but also outside!

Update by user May 28, 2015

On further investigation, I have found that MANY other estate agents in the London area are 'encouraging GAZUMPING'! NOT just Barnard Marcus

Original review posted by user Apr 27, 2015
I first found out from an ad. that Barnard Marcus were allowing for this; however, I now find from having had general chat with my local, friendly, estate agent that this vile practice is now common again and that it is actually the seller who initiates, or is advised, to do this. Hence, once an offer is accepted, the 1st buyer may have started the process of paying solicitors' fees - or even have paid for a structural survey of a property!! The vendor (seller) decides to accept a higher offer from another buyer and/or even raises the price to this 1st buyer who is currently already going through the purchase process, having made the 1st offer which was accepted! This either 'forces' them out of a 'chain' / out of the purchase or forces them to 'go over budget' to pay the higher price asked. It can render the initial buyer to be able to save for the large deposit required of first time buyers. This practice can actually prevent first time buyers getting a chance to 'get their foot on the property ladder'; also far too many 'buy to let' landlords in the UK! Also a lot of 2nd home owners who in turn 'price out' 1st time buyers who have always lived in the countryside & can no longer afford to buy to live near their families. The private landlords are charging high rents; this in turn making it all the more difficult for 1st time buyers to even SAVE, due to these rents, or end up having to rent for most of their lives - even bringing up families in rented properties; often having to move, take children out of school - should the landlord decide to sell. These private tenants get no benefits (i.e. chance to buy for reduced price) at all - just pay out 'dead money'! Some 1st time buyers in 'key occupations', such as nurses and/or earning below a certain threshold can get an opportunity for 'part ownership'; this in turn has its own restrictions, with the buyer/s actually owning less of the equity in a property. The UK Government keeps on saying 'we need to build more houses' but not enough being done. I have also read that some developers may build a smaller development of new 'top range' houses - but below the no. at which they are required by law to additionally offer 'affordable homes'!
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Resolved
ID
#627609 Review #627609 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$11
Preferred solution
Let the company propose a solution
Advanced Reviewer

GAZUMPING is happening again?- Barnard Marcus estate agents

Update by user May 12, 2015

NOT just Barnard Marcus - they are just carrying out practices same as others - usually upon instructions of vendor.

Original review posted by user Mar 28, 2015
This has NOT directly involved myself. I was, however, running property searches for my daughter, who is extremely busy with her work (I live in the South West of UK). I noticed a flat in South London - offered accepted - but further offers of higher amounts welcome. The person having made first offer could have paid out on surveyors' -or even solicitor's fees! Is 'GAZUMPING' back again to stay? It is, sadly, NOT illegal; hence Barnard Marcus not breaking any laws - yet is an immoral practice. I would try avoid estate agents who encourage this. Not 'good practice'!
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ID
#614586 Review #614586 is a subjective opinion of poster.
Cons
  • Encouraging gazumping
Reason of review
Poor customer service
Advanced Reviewer

Resolved: Orange - EE for mobile use - felt I was mis-sold Go elsewhere - do not sign up!

Update by user May 28, 2015

I EVENTUALLY, after much of my time spent on this, contacting the Director (listed at Companies House) and also another Manager - letter of APOLOGY FOR MIS-SELLING! If I hadn't 'persisted' with the correct complaints procedure, I will still be a lot of money 'out of pocket'!

Original review posted by user Jul 07, 2014
EE for mobile use: (formerly Orange) Watch out for their SCAMS / ‘rip off’! GO ELSEWHERE Do NOT use. I will NOT be renewing my contract with them. EE = ‘Everything Everywhere’. I was called by someone allegedly from EE informing me that, as I ‘had been going over my amount on phone calls, and that for an extra £9.99 per month on a 1 year contract would benefit me (a SEPARATE contract to the one I am already on with EE, which expires 13th December 2014 – paying over £35 per month on direct debit already!). I was unable to ascertain exactly where this call was coming from. My Samsung Galaxy s3 mini does NOT show up ‘missed call numbers’ I am not familiar with!! This appeared ‘at a glance’ to be an 020 7 no. (central London) This SEPARATE contract from existing one with Orange which give me from EE 4G (we can’t even get this in my area! I have since checked online) and 1,000 free minutes’ talk time. I do not, on reflection, need these 1,000 free minutes!! I have a landline with BT and can make free UK calls for an hour if I want to! I very rarely get ‘caught out’ and usually don’t ever, as a norm, answer my mobile – Samsung Galaxy mini s3 – if a number shows up that I don’t recognise. However, I was ill at the time – hence (so they think!) an ‘easy target’! Better now – ‘fighting this’. The most ‘charming man’, a ‘Tyrell’ talked me into agreeing verbally with written contract to follow. I agreed on the proviso this SIM card package would be posted out to me that day, Friday, 27th June! (This was NOT done! See following). I then got put on to a lady – forget the name – who then ‘rattled off from a script that were virtually unintelligible to hear’ prior to our terminating the call. ‘Got you’, she probably thought! I considered all this most carefully and was/am most angry that as a ‘loyal customer’, or so they said, should be treated / conned / possibly scammed like this. At the very least, if not an actual ‘scam’ – a blatant case of mis-selling. I duly phoned Citizens Advice (their no. is 0844 11* 444 – England – different one for Wales). Citizens Advice now state they need to raise revenues at 5p. per minute calling them – possibly quite understandable; they do good work. I do admit to ‘cheating the system’ somewhat by checking on the website ‘SayNoto0870’ – which I have used on many occasions to call the bank, etc. etc. (British only I think). Maybe someone in the USA ought to set up a similar site, if not done so already. Re. Citizens Advice – as they do, in my opinion, do a very good job, I would use their 5p. per min. 0844 line in future – ideally if any query is less complicated. I ‘digress’! Citizens Advice explained everything very carefully, stating that what EE are doing here is not actually illegal – but agreed not ‘good practice’ and at the time I had no address, details, etc. of the actual caller/representative – complete with essential postal address. The lady I spoke to did immediately pass this on to Trading Standards. At the time I had not had receipt of what is legally termed the ‘durable medium’: in my case SIM card. (this could be a new phone). EE actually advised me to ‘refuse delivery. However, Citizens Advice rightly told me I would need to accept the package, with accompanying letter, showing the address! The Citizens Advice Advisor also gave me their link – they have a lot of ‘standard letters’ which is very helpful. The one in question was the one relating to ICAK regulations Consumer Contracts (Information Cancellation & Additional Charges Regulations 2013). This is, I understand, a recent law updated/enacted on 13th June 2014 – by EU directive. This concerns distance selling – giving the customer 14 days (not 7) within which to cancel contract following RECEIPT of item. I then, at last, (had been leaving notes/waiting in for a courier!!!) received an envelope along with the rest of post, having been sent via our standard Royal Mail. On the envelope was marked ‘in the event of non-delivery please return to’ (NOT EE) BUT a Swiss logistics company!!at a UK address!: ‘Kuehne & Nagel Logistics Ltd, Standing Way, Brinklow, Milton Keynes, Buckinghamshire, MK10 0AA I decided this could be an odd ‘delaying tactic’, double checked the accompanying letter, then returned this with package by RECORDED DELIVERY at just over £2 to the Sales Dept., EE, in Sunderland, Tyne & Wear – as per the letter! At the end of my accompanying letter to EE I did add my own comments and, importantly, as per Citizens Advice standard letter: ‘I expect to receive written confirmation from you that my correspondence has been received and that the contract is to be cancelled’! I quoted both my existing contract no. and the ‘new one’ I didn’t want; also the Citizens Advice ref. no.!! (I also contacted my Bank, HSBC – spoke to an English lady at office In Malta!) to ensure nothing is taken from my account - also checking on ‘sayNo to 0870’! http://www.saynoto0870.com/ ) HSBC: Tel No.: 0845 740 **** (on my BT system we can call these numbers free!) This efficient-sounding lady was happy to cancel on my verbal instruction, as I had given all my security details on the system; I do not need to write a letter to my branch. Advised me, as a precaution, to also contact ‘Customer Services, EE – which I will do in writing as NOT bothering to take the time to CALL them at this time – ‘in case they EE try in some way to access my card details’!!! P.S. following my call (which took almost an hour!!) to EE (Orange) on 150, I managed to get the lady to text me a LANDLINE – which is NOT available on their site! (it’s simply often difficult to hear properly on the mobile – with all their background noise too!) You could try to use your landline to call: 0844 873 **** – however, tried this - ‘facility not available on this no.’! Update: the letter received on 3rd July from yet another UK address: EE, Trident Place, Mosquito Way, Hatfield, Hertfordshire, AL10 9BW, informing me my ‘Direct Debit has been set up’!! I also ‘posted’ to EE on Facebook! Advisor said ‘they would not respond to a letter’! However, on letter from EE dated 1.7.2014 it states ‘you can cancel a Direct Debit at any time by writing to your Bank of (sic) Building Society. Please also send a copy of your letter to us’! As stated above, Bank, told me ‘do not need a letter – Direct Debit IS cancelled’. Suggested I still call EE to make sure they do NOT have access to my a/c and attempt to take payment out anyway. Tried Sunday, 6/7/2014. More ‘hanging on’ – yet more TIME on this. However, eventually got through to a very sympathetic man, ‘D’, at a Darlington EE office, who told me it was clearly noted that a ‘Juliana’ had attempted to sell me an extra phone!!! He was – informally - of the opinion that they should not have done this – probably someone after ‘commission’ – one of their ‘approved representatives’. Told me ‘all in order’ now in that I can simply await letter from Head Office as confirmation and that he could see from my records on his screen that the contract is, indeed, cancelled. I now await to hear from EE confirming that my contract HAS been cancelled. Hopefully, I may have ‘kicked them into touch’ as I had quoted Citizens Advice ref. no. and also a note that correspondence was being copied in preparation for contact OFCOM, should the need arise. ‘D’, as above, did tell me what I knew – existing ‘Orange’ contract due to end 13th December 2014, but that I can contact them about this on 29th October. I have to ‘wonder’ if they will try & ‘retain me as a customer’ but it would have to be a very good deal indeed to tempt me to stay with this company. I am looking into services, costs, etc. of other companies, with whom I would be able to get a good reception in the rather isolated rural area in which I now live. If the above seems very 'laboured' & lengthy, this is how the whole experience has left me feeling. Will keep post updated in due course.
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Resolved
ID
#507195 Review #507195 is a subjective opinion of poster.
Location
Birmingham, England
Loss
$80