Airport Home Appliance and Mattress - Dealer did not honer warrnty
We had purchase a Kitchenaid dishwasher from Airport Appliances of Hayward in 2006. At the time of purchase I had bought a 10 (ten) year extended warranty through the Airport Appliances. Recently We are having problem with the dishwasher. We called Airport Appliances told them about the warranty. They gave me the phone number of the company who supposed to have my warranty. Upon calling the company We found out that this company has nothing to do with dishwasher warranty! They only handle Car warranty! We contacted AA (Airport Appliance) and explained them the situation. We asked AA to contact the warranty company and sort thing out. They should be responsible because they took the warranty money on the behalf of the warranty company. We wrote emails, send them original invoice, warranty cards and every information AA asked for. Finally they told us that they can't help! So We are not sure what to do form this point on. The warranty company doesn't respond and AA doesn't want to do anything! We have documented all my conversation with AA (Airport Appliance) as well as Warranty Company. Thank you so much, Mr. Rockstroh for looking out for the consumers. Bharat and Sunanda Tripathi
San Jose, California
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