We24Support.com = TOTAL SCAM!!!!! $150 & 7 hours on phone to NOT fix my computer and no refund
I paid We24 Support $150 to remote access fix my computer on a password reset issue. After 7 hours of back and forth, on hold, chats, "senior technician" calls backs (ALL from guys named "Bob" and "Tom" but who coincidentally sound just like they're from India) to ultimately NOT fix my computer. I finally gave up and the last guy I was speaking with actually suggested they refund my money. He said they'd send me email confirmation immediately. The next day I hadn't seen it, so i emailed the company from the receipt they sent me for the $150! I requested the refund. They replied they would process my refund in the next two business days. Nothing. I made my third request via phone on 5/2/12 at 5pm. I finally got a "supervisor" named Pankaj who said he will process my refund and it will take 3 business days and I'll receive email confirmation tomorrow. We'll see. DONT USE THEM!!!!!!!!! Suzanne in Charlotte
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