New Reviewer

USA Express Moving Ruined My Things...

USA Express Moving "ruined " 7 items of mine during my move in November 2011. I say ruined , because these things were so damaged that they were unusable. The company's customer service representative was nice enough to send me the appropriate damage forms which I filled out and sent back...and I also sent pictures of each item with a replacement value. I followed up and was told that my case was still being reviewed. Nothing for awhile, so I called back pursuing my case. So, they finally sent me a note on January16, 2012 stating that I would be compensated $90.00 for my losses. These items purchased cost me $900.00. Of course I am angry and disappointed. Two of the items were vacuum cleaners and one was a four sided glass curio cabinet. I did not accept the $90.00, because it was an insult! Please, please, please, do not use this company as your movers or packers or shippers. They are horrible to deal with and you will lose some of your belongings in a move that they are In charge . Not only did they not make the customer happy...they made me mad enough to speak out about it!!!! P.s. I did tell them that I was going to write about this to somebody...so that they wouldn't do it to more customers. They didn't care and I haven't heard back from them since. Shame on them.
View full review
ID
#315765 Review #315765 is a subjective opinion of poster.
Location
Orlando, Florida