Update by user Mar 08, 2013
Over a month has passed since I filed this complaint. To date McQuaide has not responded.
It is evident that he hopes to build his business exclusively through exploiting the naive and uninformed. He does not care.
Original review posted by user Feb 05, 2013
We hired Master Remodelers and its owner Regis McQuaide to renovate two bathrooms and dismissed him three months later because of his incompetence, greed and appallingly bad taste. McQuaide began by demanding $2,500 deposit. Once he gets the money he considers you his hostage. He began by missing our first appointment and things went downhill from there. Even though we gave him our requirements in writing he basically ignored them and kept proposing ridiculous ideas such as breaking the outside walls of the building in order to make the bathroom bigger. He also suggested replacing bathroom windows. The house has new, energy efficient windows. Even if replacing bathroom windows would make sense (which it didn’t), could you imagine how a house with only two different windows would look? Would you trust a designer like that? After two months of struggling with this guy we finally received the so called proposal. It was substantially substandard, irrelevant and uninformed. One doesn’t even have to see our bathrooms to submit such nonsense. Other companies provide more detailed proposals free of charge as an initial bid for the job. McQuaide’s proposal listed the estimate of the project, but he was not able to tell us how he arrived at it. He likes to talk in terms of “what’s legal and what’s illegal”. In his mind he is legal and you are illegal. After firing him I called District Attorney’s office and spoke with one of the assistants there. It turns out that McQuaide’s understanding of Pennsylvania Home Improvement Consumer Protection Act is a narrow, self-serving misinterpretation of the facts. He is not even registered as a contractor there, which is a violation of the law. Having received quotes from other contractors it became evident that McQuaide’s estimate was over twice as high as those provided by others. All in all it is an arrogant and mostly inept man with little respect for his customers.