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Hewlett Packard - Don't trust this company

I received a replacement printer from HP. I was directed to put the malfunctioning printer in the same box and use the FedEx Group shipping label provided by HP to return the malfunctioning printer at HP's cost. I installed the new printer today and packed the malfunctioning printer. I put the label provided by HP on the box. I attempted to arrange for FedEx Ground to pick up the printer. FedEx assures me that the tracking number on the pre-printed shipping label provided by HP is invalid. After all of the problems I have had with HP, it is just icing on the cake that they would send a shipping label with an invalid tracking number. I then had to waste 15 minutes on the phone with FedEx. Every experience I have had with HP in recent months has been a dismal failure on their behalf. I have now wasted more than 12 hours on the malfunctioning printer they sold me -- mostly with their incompetence tech support staff. Now I am hassled because HP can't even provide a valid return shipping label. I recommend that people avoid doing business with HP altogether. They cannot seem to do anything right -- even generate an accurate return shipping label. HP does not deserve anyone's business. Avoid dealing with HP. They will just waste your time.
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ID
#1436920 Review #1436920 is a subjective opinion of poster.
Location
Northfield, Illinois
Service
Hewlett Packard Technical Support
Reason of review
Poor customer service
Loss
$100
Preferred solution
Let the company propose a solution
Advanced Reviewer

Hewlett Packard - I'll never by another HP product

Three years ago I purchase an HP Officejet All-In-One printer. At about 18 months (6 months after the warranty expired), it broke and was unrepairable. HP offered me a refurbished unit at a discounted price. I errantly purchased it. Again, 18 months later, the replacement unit failed. Again it was unrepairable. Again, I purchased a refurbished unit -- this time with a three year warranty. Meanwhile, I absolutely needed something in my office, so I bought a lower cost HP printer new. The new unit is not working properly. I took the refurbished unit out of the box today, and it is not working properly. I called HP tech support and was on hold for an hour. The connection (I think to India) was horrible. There was an echo that was so bad that the fellow at the other end could not hear me read the serial number. Either we were disconnected or he hung up. I called back and, again, was placed on hold. This time for about 30 minutes. Before I spoke to anyone, I was disconnected. So I called back a third time. After another 20 minutes of waiting, I politely explained that I had been disconnected three times this evening, whereupon the fellow at the other end hung up. I would advised anyone considering buying a printer from anyone but HP. 1. They produce printers that fail soon after the warranty expires. 2. Their products are manufactured in a way that units (in my case the piece that holds the ink cartridges) cannot be replaced. The whole unit needs to be replaced instead of a small assembly. 3. They are ill-equipped to respond to tech support calls in a timely manner. Today I spent nearly two hours on hold in three attempts. HP uses the standard excuse: call volume is particularly heavy. Don't believe that for a minute. That's "newspeak" for "We are too cheap to hire enough people to answer your call in a timely manner, and we don't care that we are wasting our customers' time, because we don't pay for that." 4. My first call - connected after and hour on hold - had a connection so poor that the tech support agent could not hear me when I was reading the serial number. We were disconnected. I suspect he hung up. 5. The second call was disconnected after being on hold for 30 minutes. I spoke with no one. HP is supposed to be a technology company. However their telephone service is Byzantine. Again, they are cheap and their customers pay the price. 6. After waiting nearly 30 minutes on the third call, I *politely* explained that this was my third attempt to get help, and the agent simply hung up on me. I would advise anyone looking for a printer to avoid doing business with Hewlett Packard. They produce products that fail. They produce products that cannot be maintained with replacement parts. They are tooo cheap to provide decent technical support.
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ID
#1417215 Review #1417215 is a subjective opinion of poster.
Location
Palo Alto, California
Service
Hewlett Packard Printer Replacement
Reason of review
Poor customer service
Preferred solution
Full refund
Advanced Reviewer
About 18 months ago, my HP inkjet printer failed. I had it about 18 months. It came with a one-year warranty. HP was unable to provide support or parts to get it to work again. So they sold me a new inkjet printer at what they claimed was a "discounted" price. Now the...
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ID
#1408971 Review #1408971 is a subjective opinion of poster.
Location
Northfield, Illinois
Service
Hewlett Packard Technical Support
Reason of review
Poor customer service
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ExecuNet - Company repeatedly fails to stop sending me email

Recently I was looking for a new job. Among the resources I connected to was a company called ExecuNet. Their website is execunet.com. After I found employment, I used their online tool to unsubscribe for all emails. It used it several times, but the emails kept coming -- often. I responded directly to Tika Jefferson, whose name was on one email. She assured me that she would refer it to the right people. Later that day, their Member Services Department sent an email stating: "We have removed your email address from all future mailings. You should not be receiving any additional emails going forward." Two days later, I got another bulk email, this time under the name of their president Mark Anderson. This company is out of control. They repeatedly and consistently confirm -- through their automated unsubscribe services and in personal emails sent to me -- that their emails will stop. However, they do not stop. Giving these people your email address is like signing up for Herpes. Try to get rid of it! I urge anyone considering providing execunet.com his/her email address to refrain from doing so unless you like to deal with a company that either cannot delete your name from their email list or simply refuses to do so.
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1 comment
#1749887

OMG Same here. They continually change their e-mail address so you can't block them, and unsubscribe is a joke.

I literally have to set up an auto filter to send them to spam.

F*ing spammers. Bet their paid service is top notch...

ID
#1403000 Review #1403000 is a subjective opinion of poster.
Location
Norwalk, Connecticut
Service
Execunet Customer Care
Reason of review
Poor customer service
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Rocks and Gems Canada - Bad products - no suppport

In March, I purchased an opal ring from Rocks and Gems in Whistler, BC, Canada. It was a gift for a friend. A couple of months later, my friend told me that the opal stone had a fallen out. It could not be found. I called the store at Whistler, explained the situation, and has directed to send an email so that the store manager could respond to the issue. I sent the email, but I received no response. I sent a follow up email (with a copy of my original email), and I have received no response to that either. The ring cost more that $100. The stone was apparently attached to the mounting with a single drop of glue. That is a substandard method to assure that the stone stays attached to the ring. So now I have a mounting with no opal and a vendor that clearly has no interest in standing behind its products. I would caution anyone who visits Whistler (or other locations where this company make have stores) to walk right by. Do not buy anything from this company. They sell shoddy jewelry, they don't stand behind their product, and they don't even respond to inquiries about something they sold. Avoid this company!
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ID
#1386708 Review #1386708 is a subjective opinion of poster.
Location
Whistler, British Columbia
Product
Rocks And Gems Canada Ring
Reason of review
Bad quality
Loss
$163
Preferred solution
Full refund
Advanced Reviewer

Comcast - Permanent hold for tech support

I've tried for a week to get a response from Comcast tech support. A week ago my support request was escalated to level two, but apparently everyone at level two is asleep, on vacation, or dead. I escalated the call to the office of Tom Karinshak -- the person who is support to be responsible (and theoretically accountable) for customer support. I've been dealing with a lady named Crystal. Crystal gave me a new phone number to call. I've now been on hold for an hour and thirty minutes never having spoken to a human being. This isn't bad customer support. This is NO customer support. Tom K needs to be replaced by someone who can deliver reasonable responsiveness. I've been trying to get help for a week, and thus far no one has been able to help me. This is absurd.
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ID
#1351681 Review #1351681 is a subjective opinion of poster.
Service
Comcast Customer Care
Reason of review
Poor customer service
Preferred solution
Fix my problem or fire the person in charge of customer service. Easy choice.
Advanced Reviewer

Comcast - ZERO Customer Support

A week ago I first tried to get tech support from Comcast regarding my Internet service. I've spoken to multiple people on various days. I had initiated each contact, and I was given a commitment to be called back by a "level two" support person after the first call determined that escalation was required. First, I was told I would get a call back within an hour. I got no call. Then, I was told that I would get a call back in 24-48 hours. That didn't happen either. After five days, I get an automated call back and provided all information to verify my identity. Then I was put on hold. While on hold, I was disconnected by Comcast. I wrote a letter to the office of Tom Karinshak -- the person in charge of customer service at Comcast. That came a week after my first call. Crystal told me to call a specific number to get help. I've been on hold for over an hour waiting for a human being with no end in sight. If Tom Karinshak is in charge of customer service at Comcast, he should be held accountable for the lack of customer service there. He should be replaced by someone who can effect change and deliver customer service. Comcast is a joke. Zero customer support. Zero accountability.
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ID
#1351639 Review #1351639 is a subjective opinion of poster.
Service
Comcast Technical Support
Reason of review
Poor customer service
Preferred solution
They need to actually fix my problem NOW instead of wasting my time ALWAYS.
Advanced Reviewer

Comcast - A company that insulates its management from learning about problems.

I attempted to send the following message to Tom Karinshak at Comcast through multiple channels. Comcast does all it can to make sure the make who should be accountable for these problems does not know about them. Bad management. Bad provider. ---------------------- Mr. Karinshak: You company’s website makes it all but impossible to contact you via email. I suspect that is because your subordinated want to avoid having you learn of just how poorly they treat your customers. I have Comcast internet service in Chicago. I used to have Comcast cable television as well. However, after a year of lying to me about Comcast working to solve a problem, I ended up suing Comcast and winning a settlement. Yesterday I went only to inquire about your new streaming television service. In the process, I was asked for my mobile phone number as a backup if I have problems logging in. I provided it, but your system said my mobile phone number was in use by another account. After a few very frustrating tries, I called Comcast. I wasted 30 minutes with a level support person. 1. She was poorly train. That is not her fault, that is someone for which you and your team should be accountable. That makes it your fault. 2. The background noise in her call center was so consistently loud that it was difficult to understand her over the background noise. According to the website, call centers are your responsibility. Apparently you are too cheap to put your staff in a workspace where noise from other conversations does not saturate the background. That makes it your fault. 3. After more than 20 minutes with no progress, I asked to be transferred to a supervisor. I had to ask more than five times before my polite request was granted. I don’t know whether it is poor training or whether your staff decline to connect a supervisor because it would hurt their performance review. Frankly, I don’t care. It is a bad customer experience when this happens. That makes it your fault. 4. I spoke with a supervisor for about 10 minutes. She determined that my mobile number had been used on another account – one for my condo association. Fair enough. However, that account was closed, and there was no reason that my mobile number could not be associated with my home Internet account other than issuers solely under the contract of Comcast. Again, your fault. 5. The supervisor was unable to send my mobile number a text message to confirm that you had the right phone number. I was asked to turn my phone off and on again. Nonsense, that would have wasted more of my time. I told the supervisor that I was received text messages from others while we were talking and that recycling my phone was wasting my time. 6. Finally the supervisor said that the call had to be escalated. She said that there was a 45 minute wait. She urged me to hang up and wait to be called back. She made a service level commitment that either she or the level two support staff would call me within one hour. 7. It’s been over 20 hours, an no one has called. Your fault that your people do not honor service level commitments. Again, the reason I called in the first place was to possible add a new service from Comcast. As a result of this colossal waste of my time, I will not be expanding service with Comcast. I think it should be clear why I would not want to send more business to a company what as mistreated me in the past (to the point of suing you) and continued to mistreat me. Comcast likes to survey its customers. I have a brief survey for you. Please answer these simple questions: 1. Comcast call center staff should be adequately trained to handle simple requests: Strongly Agree Tend to Agree I don’t know Tend to Disagree Strongly Disagree 2. Comcast call centers should be designed so that background noise from Comcast employees does not interfere with callers’ ability to hear the Comcast employee they are speaking with: Strongly Agree Tend to Agree I don’t know Tend to Disagree Strongly Disagree 3. A Comcast customers who requests to speak with a supervisor should only have to make that request once before it is honored: Strongly Agree Tend to Agree I don’t know Tend to Disagree Strongly Disagree 4. When a Comcast supervisor makes a service level commitment, it should always be honored: Strongly Agree Tend to Agree I don’t know Tend to Disagree Strongly Disagree 5. If a company you do business with treated you as described above (items 1-7), you would want to do business with that company: Strongly Agree Tend to Agree I don’t know Tend to Disagree Strongly Disagree If I do not get a response from Tom Karinshak by Monday, September 10, I will post this email on the Internet so that Comcast customers and potential Comcast customers will better understand that they are dealing with a company that treats customers as described above.
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2 comments
#1624555

You can thank the background noise in call centers to companies that love the stupid "open floor plan" in offices these days. NO privacy, and no sound protection. It sucks for those of us on the phones.

#1606286

I am currenly going through a similar experiece in dealing with Comcast support. A Call Center overseas, horrific connection to that call center, limited English at Comcast's end, etc.

It's Sunday, I've wasted more than half the day only to find out the techs aren't coming out to fix a low hanging line to my house. They were supposed to call with an ETA (10:30am).. No calls at all from them. I called the Customer Service line, 3 tries and a dead phone number provided by a rep.

Another hour shot. So, apparently I've been scheduled for Monday with no time window beyond all day and no effort made to inform me, the customer. I had to find this out by basically tearing the head off the representative. I asked repeatedly to speak to a supervisor, waited several minutes not knowing if I'd been hung up on, and got more run around.

Looking at my options for dumping Comcast in the Sacramento, CA region...

they all get horrific reviews. Next stop, our metropolitan cable commission to lodge a complaint, which will go nowhere.

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ID
#1346243 Review #1346243 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Comcast Technical Support
Reason of review
Poor customer service
Preferred solution
I would like a written response from the man in charge: Tom Karinshak
Advanced Reviewer

Takl - A technology company with bad technology

I have tried several times to install the TAKL app. Like most, part of the verification process is sending your mobile phone a code to confirm that they have the correct person and number. The problem is that TAKL's text messages with verification codes don't arrive. I spent a good bit of time waiting for the text message. (None arrived for a couple of days!) Then I contacted TAKL customer support. Emily told me that there was an issue sending their codes to T Mobile phones like mine. She said that she could provide one directly to me. We tried that twice, and the codes were not accepted. TAKL is a good concept implemented using mobile phone technology. However, it is not properly implemented. Their tech does not work. It was a complete was of my time. What I found particular offensive was that I was treated like a "beta user" -- someone who volunteers to help TAKL fix TAKL's problems. No thanks. I am just a customer who wanted an efficient and effective way to locate service providers. Well, if you cannot set up a customer account, you cannot efficiently and effectively locate service providers. Avoid TAKL.
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ID
#1342555 Review #1342555 is a subjective opinion of poster.
Product
Takl Home Services On Demand Mobile Application
Reason of review
Bad quality
Preferred solution
Avoid this company. Their tech does not work.
Advanced Reviewer
I purchased an inflatable spa made by Intex on amazon.com. The spa worked fine for a year and a half. Then error code E90 appeared. I called Intex "support" which provides very poor, if any, support. They diagnosed the problem saying that I need a new motor to pump...
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ID
#1336119 Review #1336119 is a subjective opinion of poster.
Service
Intex Recreation Customer Care
Reason of review
Poor customer service
Preferred solution
This company should provide better customer support.