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Im not going to waste my time writing about all the problems at Lufthansa. What I can tell you is that I was put on hold for half an hour and disconnected while waiting, lied to, and the person I spoke with couldnt help me resolve any of the issues I had. Lufthansas...
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ID
#2862177 Review #2862177 is a subjective opinion of poster.
Cons
  • Long waits because they are understaffed
  • Uninformed customer service staff
  • Referral to closed office to get help
Preferred solution
I want their help instead of being hung up on or told to call a closed office.
Advanced Reviewer

Romanos Macaroni Grill - Don’t give these people business

My friend worked for them briefly in 2020 before the pandemic lates him off. They never met their legal obligation to get his social security number. They sent him a W2 with a completely fictitious number. I called the company for my friend many months ago, explained the problem, but they never called back. I left a message on the companys website asking them to call to sent a proper W2. They never called. Filing false tax forms is illegal. They e been told that they did something illegal and they havent fixed it. That make it intentional. My friend cannot get more than $4000 in IRS refunds because they filed false forms. My friend is screwed because of these people. I am filing a complaint with the IRS. Please dont do business with these people.

User's recommendation: Don’t do business with these people.

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ID
#2861835 Review #2861835 is a subjective opinion of poster.
Location
The Woodlands, Texas
Cons
  • Bad management
  • Unethical
  • Filed false tax firms
Loss
$4300
Preferred solution
They should pay my friend the tax refund he is owed by the IRS because they have knowingly filing false reports with the IRS which have prevented him from having the IRS process his tax refund.
Advanced Reviewer
I bought a KitchenAid dishwasher in November 2019. The stainless steel tub is now rusting. I called KitchenAid to make a warranty claim. Kitchenaid a Service by whirl pool. Whirlpool told me the stainless steel tub has a lifetime warranty. Whirlpool scheduled a service...
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ID
#2840797 Review #2840797 is a subjective opinion of poster.
Product
Kitchenaid Dishwasher
Cons
  • Unresponsive
  • No show for scheduled appointment
  • Unavailable
Preferred solution
Compensation for a wasted day and a written apology.
Advanced Reviewer
I contacted several solar power backup providers Friday to see what they had to an offer. Among them was SunPro (gosunpro.com). Keith Sproul sent me an email to set up a 2 PM Zoom session. I was supposed to get a follow up email with the Zoom meeting details. At 1:50,...
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ID
#2798132 Review #2798132 is a subjective opinion of poster.
Cons
  • Wasted my time
  • Rude
  • Disorganized
Advanced Reviewer
A friend had a reservation to fly from Chicago to Houston last Monday. He arrived at OHare two hours before the scheduled departure time to check one bag. His flight, like many others, was cancelled. He waited in line for FIVE HOURS before he got to the front of the...
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ID
#2749133 Review #2749133 is a subjective opinion of poster.
Preferred solution
This company should be shut down by loss if customers and enormous government fines. If they don’t spend needed money for staffing and systems, we should be concerned whether they spend adequate money on maintenance and training.
Advanced Reviewer
Original review updated by user Jun 12, 2021
American is severely understaffed and has dysfunctional technology. These two combined made it extremely painful for me to book a reservation for my 15 year old granddaughter. Although American allows 15 year olds to travel without and adult and without paying a huge...
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2 comments
#2024648

Not so much that they are understaffed but they cancel and delay so many flights that their phones are bombarded with paying customers who are just trying to get to their destinations with no help from employees.

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ID
#2605399 Review #2605399 is a subjective opinion of poster.
Service
American Airlines Flight
Pros
  • Travel time to destination
Cons
  • Poor technology
  • Greedy
  • Customer relations suck
Preferred solution
Let the company propose a solution
Advanced Reviewer

Hawaiian Airlines - Lack of customer service

I needed to speak to someone at Hawaiian Airlines on the phone about a next-day flight issue. They said the telephone wait time was an hour, so I started a chat which offered someone would answer my questions in a moment. Far more than an hour later, I was still waiting for a human being to enter the chat. This is NOT the way to rebuilding a Covid-ravaged travel business. No responsiveness to customers is how you destroy a business not how you *** it recover. Next time Ill fly Southwest on inter island trips. They are cheaper, and they give a damn.

User's recommendation: Fly Southwest. Avoid Hawaiian Airlines whenever possible.

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ID
#2559768 Review #2559768 is a subjective opinion of poster.
Service
Hawaiian Airlines Flight
Pros
  • Face to face employees were friendly
Cons
  • Horrible customer service
  • Expensive
Preferred solution
Let the company propose a solution
Advanced Reviewer

Hertz - Nonexistent customer service

I reserved a car to pick up from Hertz in Lihue, Hawaii at 5 pm. Due to flight complications, I couldnt arrive until 6:22 am the next day. I wanted to call Hertz to make sure they held the car and honored my reservation. After more that several attempts to call various Hertz numbers (all of which apparently went to the same automated call center), each time Hertz disconnected me while I was waiting to speak to a human being. Then I learned that they shut down their call center around 6 pm Hawaii time, which meant that I couldnt so each ti anyone at all.

User's recommendation: Avoid Hertz if you want a company that gives a damn about you.

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ID
#2559757 Review #2559757 is a subjective opinion of poster.
Service
Hertz Car Rental Booking
Pros
  • Cleanliness of vehicle
Cons
  • No cust service
Preferred solution
Let the company propose a solution
Advanced Reviewer

Sunrun - Avoid this company

I bought a home that came with a ling-term lease of solar equipment from Sunrun. I had to assume the balance of the Sunrun contract to purchase the home. I did that, and I regret it. Sunrun is a poorly managed company with a leadership that makes decisions which are bad for its customers. Here is my experience over six months. 1. The equipment runs well and needs no maintenance. That is the end of the good news. 2. Sunruns billing systems are dysfunctional. They kept failing to implement autopay. Their billing staff couldnt get them to work. I wrote to the CEO and got no response. I wrote to their board members, and that for their attention. They have said they will sign me up for autopay. I sent them the information weeks ago, and it hasnt happened yet. Simply incompetent! 3. Last night we had a bad storm and lost our no solar electric power. The Sunrun system will not function when the traditional power source is down. I called Sunrun to get technical support, because I wanted to disconnect the Sunrun system from the traditional system to avoid any issues when the transition system comes online. That is when I learned that Sunrun does not provide technical support outside of office hours. This is preposterous. Most of a 24 hour day, this power company tells you to call back during regular office hours. Unacceptable! 4. When I called them after they got in this morning, I was asked if I had a backup battery system. I do not have that. When I asked about installing one l, I learned that Sunrun refuses to do that. First, I was told that they commit do that. Then, I learned that it is actually that they refuse to offer that with existing systems, but do offer it with new systems. So I am screwed By Sunrun. When I purchased the home, I had to take over the existing equipment lease contract. Sunrun should have given me (1) operating instructions for the equipment, (2) should have informed me that their system would not provide any power during a power failure, and (3) their company policy was to refuse to install backup battery capabilities to existing systems. They did not do this. If you would enjoy be locked into a long term contract for solar power with a company that has a dysfunctional billing system and staff, has a management that is non responsive to customer issues, provides no technical support outside of office hours, and wont admit that not offering battery backup to existing customers is a matter of their choice rather than a technical problems, then you will love dealing with Sunrun. However, if you this customers should be treated well by vendors, then avoid Sunrun just as you would avoid a chronic disease because dealing with Sunrun is like having a chronic disease. Very much so.
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1 comment
#2053160

Do you still have those addresses or email address. I need to do something myself. I'm not getting anywhere with these idiots.

ID
#1952970 Review #1952970 is a subjective opinion of poster.
Cons
  • No interest in providing customer service
  • Lack of tech support
  • Horrible billing system
Preferred solution
I wNt the company to fix my billing issues after four months, provide 24/7 tech support, and to be honest in answering questions. This company is horrible.
Advanced Reviewer

Home Depot - Don’t by anything that you want Hime Depot to inatall

I moved to my home about 9 weeks ago. I ordered a full set of kitchen appliances: refrigerator, stove, microwave, and dishwasher from Home Depot. I paid more than $100 for Home Depot to install the dishwasher. The first dishwasher arrived with physical damage. About a week later, they came with a second dishwasher. After the installation and after the installers left, I noticed a puddle of water in the cabinet beneath my kitchen sink in the same cabinet where the dishwasher was attached by the installers for to the disposal to drain. There was no puddling in this cabinet before the paid home inspector signed off (a few weeks earlier), there was no puddling when I did the pre-closing walkthrough, and there was no puddling when they came to install the dishwasher. The puddling was from a leak that clearly resulted from the installation. Home Depot sent out someone wi him a few hours, and they claimed to have found the problem and fixed it. I filed a claim for the damage to the bottom of my kitchen cabinet. A few days later, the puddle reappeared. I called Home Depot and left a message. They never called back. I called the store manager. She told me to wait until the next day. In the meantime, the damage to my cabinet was getting worse. So I called Home Depots National customer support number. They were utterly useless. I told them what the store manager had told me a few minutes before, and they put me on told while they called the store manager and repeated what I had told them. Meanwhile, the puddle was growing larger and the damage growing with it. I traced the problem to water dripping from the disposal. It was 8 pm, and I knew that calling a plumber would have a service cost at least as much as a new disposal. So I bought and installed a new disposal. (The original disposal was also quite new, but I figured that hammering out the drainage hole either damaged the disposal or broke the seal at the sink.). That stopped the leak. For five weeks I have been given a runaround from Home Depot on my claim. Home Depot told me to call their insurance company. Their insurance company told me to call the installer. When the installer first called me, I was out of town on business on a Monday. I asked them to call back when I returned on Thursday. They called back three weeks later! Last week they came to make an inspection. I got a letter from them denying the claim saying that I did not have evidence beyond a shadow of a doubt that they caused the problem which didn't exist before their work and was evident shortly after their work. As an attorney knows, beyond a shadow of doubt is a standard of proof for a criminal case. In fact, preponderance if evidence is the standard of proof for a civil matter such as this. I called Home Depots customer service two days ago. They said to call their insurer. Now called the insurer and left a message. Two days later, my call has not been returned. Eventually someone will either accept responsibility, restore my kitchen cabinet, and pay for the cost of the new disposal that resolved the problem, will deny the claim, or enough time will pass that I can reasonably conclude that the insurer isn't going to make a decision. If Home Depot doesn't resolve this matter satisfactorily in the near future, it will end up in a court of law. So, if you are considering buying something anything from Home Depot that includes installation, I would advise you to find another vendor. Home Depot was either by design or incompetence is not organized to resolve installation-related issues in a manner which is either timely or fair. The processes they in place require the customer to waste hours and hours of time, be extremely persistent, and be willing to do whatever it necessary to get a customer UNfriendly company to accept responsibility for the damages its subcontractors cause.
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1 comment
#1815808

It cost me 15,000 for a unfinished bathroom. They caused a leak which rotted out my sub floor.

They reibsalled my shower twice and then laid ceramic tile over the rotten sub floor. They made us sign a paper before any repairs were done which clearly stated work would be done 15 days after execution. They did not show up for six months. Won’t even fix what they screwed up.

Left walls unpainted. I have been asking for a refund for 4 years. They basically told me to go to *** So now they turned me over to a collection agency for 15,000 and we are stuck with rotten sub floor. Do not hire Home Depot to do anything to your house.

Hone depot does not stand behind their work. Job unfinished going on 4 years now

ID
#1762092 Review #1762092 is a subjective opinion of poster.
Location
Northwest Harris, Texas
Service
Home Depot Dishwasher Installation
Cons
  • Do not give a damn about the customer
Reason of review
Poor customer service
Preferred solution
Repair damage caused by faulty installation and the disposal I bought to fix the problem