I moved to my home about 9 weeks ago. I ordered a full set of kitchen appliances: refrigerator, stove, microwave, and dishwasher from Home Depot. I paid more than $100 for Home Depot to install the dishwasher. The first dishwasher arrived with physical damage. About a week later, they came with a second dishwasher. After the installation and after the installers left, I noticed a puddle of water in the cabinet beneath my kitchen sink in the same cabinet where the dishwasher was attached by the installers for to the disposal to drain. There was no puddling in this cabinet before the paid home inspector signed off (a few weeks earlier), there was no puddling when I did the pre-closing walkthrough, and there was no puddling when they came to install the dishwasher. The puddling was from a leak that clearly resulted from the installation. Home Depot sent out someone wi him a few hours, and they claimed to have found the problem and fixed it. I filed a claim for the damage to the bottom of my kitchen cabinet. A few days later, the puddle reappeared. I called Home Depot and left a message. They never called back. I called the store manager. She told me to wait until the next day. In the meantime, the damage to my cabinet was getting worse. So I called Home Depots National customer support number. They were utterly useless. I told them what the store manager had told me a few minutes before, and they put me on told while they called the store manager and repeated what I had told them. Meanwhile, the puddle was growing larger and the damage growing with it. I traced the problem to water dripping from the disposal. It was 8 pm, and I knew that calling a plumber would have a service cost at least as much as a new disposal. So I bought and installed a new disposal. (The original disposal was also quite new, but I figured that hammering out the drainage hole either damaged the disposal or broke the seal at the sink.). That stopped the leak. For five weeks I have been given a runaround from Home Depot on my claim. Home Depot told me to call their insurance company. Their insurance company told me to call the installer. When the installer first called me, I was out of town on business on a Monday. I asked them to call back when I returned on Thursday. They called back three weeks later! Last week they came to make an inspection. I got a letter from them denying the claim saying that I did not have evidence beyond a shadow of a doubt that they caused the problem which didn't exist before their work and was evident shortly after their work. As an attorney knows, beyond a shadow of doubt is a standard of proof for a criminal case. In fact, preponderance if evidence is the standard of proof for a civil matter such as this. I called Home Depots customer service two days ago. They said to call their insurer. Now called the insurer and left a message. Two days later, my call has not been returned. Eventually someone will either accept responsibility, restore my kitchen cabinet, and pay for the cost of the new disposal that resolved the problem, will deny the claim, or enough time will pass that I can reasonably conclude that the insurer isn't going to make a decision. If Home Depot doesn't resolve this matter satisfactorily in the near future, it will end up in a court of law. So, if you are considering buying something anything from Home Depot that includes installation, I would advise you to find another vendor. Home Depot was either by design or incompetence is not organized to resolve installation-related issues in a manner which is either timely or fair. The processes they in place require the customer to waste hours and hours of time, be extremely persistent, and be willing to do whatever it necessary to get a customer UNfriendly company to accept responsibility for the damages its subcontractors cause.