Melissa H Ptn
USAA - Declined claim even though policy holder at fault
USAA is horrible!!!! In December I was hit by one of their policy holders who was cited for speeding by police as per witness statement. USAA has decided that they were not at fault and that they will now pursue a lawsuit against me to recover damages to their policy holders vehicle. They have called me and yelled at me many many times. I even had an employee tell me to be quite because he was the one talking not me. USAA has horrible business practices and they don't care that the person on the other end of the line is human and should be treated like one. They want me to cooperate and I have told them numerous times to speak to my lawyer but they refuse.
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