New Reviewer

Lance Camper - Do not buy a Lance product

I purchased a brand new Lance 1985. Apart from the dealer incorrectly installing a hitch and causing damage to the trailer, the trailer itself has had multiple water leaks from the toiler, the sink, and the shower, an inoperable window, a slide that binds, a possible propane leak, a faulty shower faucet, and overall flimsy materials and poor workmanship. I called Lance directly to get these items fixed as I am near them right now while traveling, and they told me it is a two month wait. So now, I have to continue to fix everything myself on my new travel trailer or stop traveling in it until they fix it. I have also tried their dealers and have the same issue. They are all several weeks out. I am flabbergasted that with Lances reputation for high quality work that I am having so many issues, and apparently no way to resolve them in a responsible time frame unless I fix them myself.
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ID
#1706369 Review #1706369 is a subjective opinion of poster.
Pros
  • Light weight
  • Stylish interior
  • Tows well
Cons
  • Poor quality control
  • Poor customer service
  • Flimsy components
Reason of review
Warranty issue
Preferred solution
Deliver product or service ordered
New Reviewer

Lance Camper - Do not buy a Lance product

I purchased a brand new Lance 1985. Apart from the dealer incorrectly installing a hitch and causing damage to the trailer, the trailer itself has had multiple water leaks from the toiler, the sink, and the shower, an inoperable window, a slide that binds, a possible propane leak, a faulty shower faucet, and overall flimsy materials and poor workmanship. I called Lance directly to get these items fixed as I am near them right now while traveling, and they told me it is a two month wait. So now, I have to fix everything myself on my new travel trailer or stop traveling in it until they fix it. I have also tried their dealers and have the same issue. So, unless you like working on a brand new trailer yourself before you can actually use it for the reason you paid for it, then DON'T BUY A LANCE! They may have had a good reputation in the past, but their newer products are obviously junk or they wouldn't have a 2 month backlog of repairs at their factory.
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ID
#1706363 Review #1706363 is a subjective opinion of poster.
Location
Los Angeles, California