New Reviewer
Ooma uses nasty techniques to make it hard to change your contract. Ooma most certainly has the website technical capability to allow me to change to the standard account after the trial, yet that is the -one- thing for which you have to call. When I call on Saturday...
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ID
#924801 Review #924801 is a subjective opinion of poster.
Location
San Mateo, California
Service
Ooma Customer Care
Reason of review
Poor customer service
New Reviewer

Apple - IPad support stuck in bureaucracy

I pre-ordered an new iPad (iPad3) on March 10th 2012. First day they became available was March 16th. So I received it on the 16th and activated it on March 17th. One has 30 days to buy AppleCare+ for which I was forced by apply to go to their store. I drove there on April 15th. They first made me wait for 30 minutes. Then the store rep I could not get AppleCare+ because I had bought it more than 30 days earlier. Yes I had pre-ordered it, but not bought it. He could not solve it, I had to call Apple phone support from the store. Apple phone support recognized that there was an issue, but could not solve it, so I had to be online again. Spent hours on the phone by now, a week later and still no resolution. Their support is totally fragmented and none of them have the right to override any rule even if when the customer is totally correct and they agree.
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ID
#313621 Review #313621 is a subjective opinion of poster.
Location
Somers, New York
Loss
$100