chemalie j

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Parcel Monkey USA - Do not use no 800 customer service they only use emails

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WARNING DO NOT USE THIS COMPANY!!!! I shipped a package with this company 9/22 which any company that only form form of communication is email only is a red flag , and per what i paid for it said it would take 11-22 days , i was tracking the package till i got an email stating my package was delivered so when i open the email my package end up in Germany ? so i called the 800 # that was with the email with it transition to DHL rep stated it got to disturbition company still being puzzle i email parcel monkey to find out whats going on with my package when i get a reply rep email me back oh my what i sent was Prohibited so i said reply when did a cell phone case and cell phone was prohibition no where on there site states that . long story short i am still in fight with this company now they have stop replying to my emails because i have been sending them every two three days , they have yet to give me a tracking # as to when i will get my package back and where is my package i kept getting email oh please give them time to look into and now im not getting nothing this is so upsetting what was supposed to be a gift now a nightmare . YOU have been warn pay the extra money to ship and please look at reviews of companies cheap is never the best bet
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Loss:
$549
Pros:
  • Non
Reason of review:
Problem with delivery

Preferred solution: Full refund