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Verizon Wireless - Verizon left my daughter in Barcelona with no communication

My 17 year old daughter is taking a class trip to Barcelona. I called Verizon on three separate instances prior to her trip to ensure she is set up with international calling and is able to communicate with me. Each time I was assured there was no problem. After a few nervous hours beyond her scheduled time to call me, she contacted me by public telephone and told me her phone does not work. When I called Verizon, they said her phone does not have the captability to dial internationally. I thought that was why I called and spoke with the previous three nitwits. I made my way to a Verizon supervisor that confirmed there is nothing that can be done. She said they would send me the device and I could then in turn, at my cost forward to Barcelona. Now they want to bill for international calling. Do not use Verizon.
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ID
#312462 Review #312462 is a subjective opinion of poster.
Location
Syracuse, New York