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Kirby - Smelling bags during operation and poor quality of shampooer

February 18 2018 my sister and I purchased an upright Kirby GA-1600****, and shampooer from Tobi,( I think he was from Jacksonville Fl as that is the closest city to us in Ga. or Brunswick Ga). When I use the Kirby vacuum I'm getting a smell that I can only explain as awful. I put a car air freshener in the outer permanent bag to mask the smell, but only masks the odor temporarily. I know it is not suppose be that way.. (I purchased my first Kirby in 1985 and used without any issues or smells until 2015) but this not my only complaint. We also purchased the shampooer and for whatever reason we have only used it once and I won't again. It was difficult to maneuver most importantly it didn't clean any of my carpet. This so frustrating because I know Kirbys are better than this.
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ID
#1701715 Review #1701715 is a subjective opinion of poster.
Location
Kingsland, Georgia
Product
Kirby Vacuum Cleaner
Reason of review
Bad quality
Loss
$800
Preferred solution
Let the company propose a solution