New Reviewer
Great product, terrible service. Incident list: USAA hangs up on you in the middle of talking because they are done talking. That was not a disconnect. They argue with you and are never polite even though you are polite and stating facts only. They sound angry on the...
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5 comments
#544355

Usaa is on the way out. They have determined at what point in a members career, and at what vehicle age the income available vs the profitability of the account crosses.

After that point they will do anything in their power to dump the account, total the car, refuse the claim. Had a claim at 10% of bluebook, usaa tried to total the car instead of paying for the claim.

Damage to vehicle was 1/10th of 1% physical damage. Due to disparity between body shop labor rates, usaa may total your car for the price of a tail light assembly plus install labor.

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ID
#310838 Review #310838 is a subjective opinion of poster.
Location
Huntington Beach, California
Service
Usaa Auto Insurance
Loss
$500