Ralph B Gvu
USAA Insurance-Customer Service Is Broken
I have been a long time member (20 plus years) of USAA Bank; Insurance-both Home & Auto. I have come to the conclusion that something is seriously broken in their Customer Service Operations. I get attitude when I call to complain about the lack of service I feel I am getting. Isn't that what Customer Service is there for? To service the customer? The notion seemed lost on "Shaydee" in the Home Insurance Claims Dept. She actually talked over me. With 30 plus years in Customer Service myself, I know when I receive good service and I know very well when I don't. This has been the only consistent when I have tried to get USAA to pay on a home burglary claim I filed 2 months ago! That's right TWO MONTHS- I HAVE BEEN LOOKING AT A BROKEN WINDOW; TWO KICKED IN BEDROOM DOORS-WITH NO RESOLUTION IN SIGHT. I am so disgusted with my USAA Insurance, I will tell every single person I can to NEVER insure with them. I can never get my adjuster on the phone, not once in two months of my calling, has he ever picked up the phone. Then to have his lackies run interference- "Shaydee" was just plain useless. They may as well have an auto-attendant as her people skills were virtually non-existent. When I tried to ask questions, she actually talked over me....never once did I hear "Oh, I'm sorry for you trouble..." She lacks the empathy skills required in a tru Customer Service Professional. She could only say that my adjuster was obviously too busy to talk with me personally. WTF???? I could only laugh at some of her responses as she had not a clue how to perform her job.
Usaa Homeowners Insurance
Aetna STD/LTD ***
Aetna’s Short Term/Long-term Disability benefits are the worst. You pay for it- oh yeah, you pay. Try an employee of over 10 yrs filing one claim and not get pd for the last 4 months. (one denial as the Dr didn't put my resting blood pressure rate down!) Don't believe what they tell you about the IHD (Integrated Health Disability “Model”). It’s suppose to help manage your medical and any potential disability you might face. It’s a lie! It doesn't work! They've been my company’s medical ins provider for years and the only info they conveniently find hurts me. literally- hurts me. I've almost lost my car, my mortgage is months past due…They play legalese word games, if you aren't a lawyer you'll need one….look up complaints against Aetna Life Insurance on the web. I located where they've been fined tens of thousands of dollars (recently in Texas) for violations. They are Evil—- be warned. **** Above is a posting I listed to complain about Aetna's STD/LTD issues to one of their new clients. every word of it true. Can you provide me any in-site or suggested direction?
Aetna Health Insurance
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