Update by user Jul 10, 2012
I tried Angie\'s List complaint resolution process. Servpro\'s response was yet another lie.
\"We have contacted him via telephone calls and voice messages and have received no response.\"
BULL...uh...\"Stuff\" I\'ve responded to every attempt at communication. OTOH, I\'ve got at least a dozen emails in my \'sent mail\' folder which have received no response whatsoever.
Original review posted by user May 07, 2012
I collect old tin toys, and the original boxes are a significant part of the value. I display my toys, but had the boxes in a storage unit. The facility caught fire & ServPro showed up to ... uh ... "help" First, they made it sound like they were there in some sort of official capacity. That the only way I could get my property back was to deal with them. This turns out to not be the case, but it was too late by then. When I got into the unit, I was overjoyed, many of my boxes had made it through with just a little water damage. I talked to them repeatedly about those boxes, they assured me that they knew how to clean them. I gave them a list of what I found, I included the "Certificates of Authenticity" on the newer items in my collection. I talked to both the supervisors and the workers and was specifically told on several occasions that they were taking good care of my boxes. Three months later, I still hadn't heard from them. I started calling, they responded, "Next week" ... "next week" ... "next week." I finally heard from them when they sent a bill to my insurance company. I told them that they weren't getting paid until I got my property back. They finally showed up ... WITHOUT THE BOXES OR CoA's!!! I'm out THOUSANDS OF DOLLARS WORTH OF ITEMS THAT MADE IT THROUGH THE FIRE! I sent them email - which is still unanswered. They won't return my phone calls. I'm also missing a hammock that made it through the fire ... and what else? I don't know, they were supposed to document the items, and photograph them as well. They won't produce the supposed photographs, either. I did do one thing right - on day one, they gave me a paper to sign which said, "I've reviewed the items with ServPro, and they have my permission to dispose of the damaged items..." I didn't sign it - neither should you. Not until your property is back in your hands. You should also not trust them to photograph everything, do that yourself. In fact, you should run screaming the other direction if these incompetent, dishonest, money-grubbing, yogurt-sucking mutants ever show up on your doorstep.