paul s Wxo

Bayview Loan Servicing - Payment Processing errors and invalid charges

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Arranged payments via phone and website for specific dates which were confirmed, however, bayview would process the payments the next day in error and then apply returned payment fees and late charges. Failed to respond when provided proof of proper confirmation date for payments. Website does not allow issues or complaints to be submitted because it is constantly experiencing "technical difficulties".
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Loss:
$233
Cons:
  • Invalid fees
  • Payment processing errors
Reason of review:
Problems with payment

Preferred solution: process payments on confirmed dates, not earlier. Credit returned payment fee, late charges and corporate advance fee