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Lowes was to pickup a defective refrigerator on Saturday and delivery the new one on Sunday. I guestioned this and was assured they do this all the time and it would not be an issue. They picked up (Later than originally scheduled). We got a call that evening alerting...
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ID
#2523751 Review #2523751 is a subjective opinion of poster.
Location
Hoboken, New Jersey
New Reviewer

Massage Envy - Rip off gift card customer for $10.00 more

Watch it! IF you purchase a gift card for a facial, there is a $10.00 hidden charge. So here you buy a gift for someone and Massage Envy charges that person $10.00 more for a facial. Who the *** is their marketing manager, they should be shot. I enjoyed a massage and bought my wife a gift card only to find out she got stuck paying money on her visit to use the new gift card. I am so pissed to hear this I will find every comlaint board on the internet and voice my opinion. Watch out for Massage Envy promotions!
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2 comments
#460105

Next time they should not portray you can get a massage one month, a facial the next, and something else the following month by giving a 3 month gift certificate. Never telling you of any additional cost.

Very poor marketing. The make sure you have enough money comment was not appropriate.

I am Vice President of Sales and Marketing for the oldest hardened steel manufacturer in the US and money isn't a factor what so ever. It is the marketing ploy of not telling you at the time of purchase that is a annoying.

#459692

There are prices in every massage envy. Facials cost $10 more than a massage.

If the amount that you put on the gift card was enough for a massage, and she decided to get a facial, she will have to pay $10.

Pretty simple math. Next time you buy a gift make sure you have enough money :)

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ID
#308823 Review #308823 is a subjective opinion of poster.
Location
Yonkers, New York
Product
Massage Envy Gift Card