This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Bad Boy Furniture - False and Misleading Advertising
With everything shut down, I needed a sofa and loveseat for a new apartment. Specifically looking for a set that was listed as "Available" with "Local Delivery". I found what appeared to be a decent set for a decent price on the Bad Boy web site. Purchased on May 5th...
View full review
View full review
ID
#2550742 Review #2550742 is a subjective opinion of poster.
Cons
  • Have not issued refund
  • Feeling cheated and ripped off
  • Neglect customers
Loss
$2336
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Best Buy Canada - Just plain old incompetence

OK Best Buy Canada, if you want to know why you are losing the battle with online retailers, try this. Now, please bare with me as I unfold the story. I promise I will make my point at the end of this. I filed an extended replacement warranty claim with Best Buy Canada (Geek Squad) the 1st week of July to fix my broken TV. Many calls (&;;;;;;;;;;;;;;;; hours of my time) later you sent me an email (July 10th) thanking me for scheduling an appointment with Geek Squad. As I had not yet had an appointment scheduled it took me several more calls over the next week to finally get a confirmation on the appointment which was to be on July 18th. Yet, when the "tech" called to arrange the appointment he stated he was just making the appointment, not attending on the 18th. After a discussion he agreed to look at the TV on the 18th and then verified it was broken and needed to be replaced. Now the fun starts, he would need to submit a report and then about 4-5 days later someone would evaluate it and contact us. WOW! After a week goes by, I again began the task of calling the Best Buy Canada Geek Squad line to find out what is happening. When I finally get through, I am told the case will be turned over to "a store manager" for me to come in and get a replacement TV. Do I have a choice in selecting the store to shop at, NO. A few days later I receive "the call" through voice mail telling me to come to the store (Murphys Law - of course it is one I have never had any luck with in stock items, even before this Cov*D stuff started). Also, there is no way to respond to the call as Best Buy Canada stores no longer answer phones, nor do they let you leave messages. OK, now for the really interesting part. After going into the store this past Sunday (Aug 2), selecting the replacement TV (did I mention the shelves are empty at Best Buy Canada and every comparable model needs to be ordered) I completed the transaction with a promise to have it shipped by Aug 7th. Best Buy Canada if the shortcomings outlined so far are not enough to realize you have some problems with your customer service, here is the kicker. Early evening Sunday (6:30PM) I get an email from Best Buy Canada stating "Your order has shipped #83677xxxx". I got excited thinking WOW, that was really fast, and I will have a functional TV by the end of the week. HaHa! The jokes on me again. This morning (Tuesday Aug 4th) when I click the link to "Track shipment" I find that only the shipping label was printed on Sunday. Best Buy Canada has not actually sent anything, and Purolator has not actually been provided with my TV for delivery. Apparently Best Buy Canada feels that printing a shipping label is the equivalent to shipping a parcel. Now for my point, I promised I would make it so thanks for sticking with me. On the same Sunday I received the email that "Your order has shipped" from Best Buy Canada I placed an order on Amazon.com (confirmed at 8:44PM) for a seat cushion. The order was to be fulfilled by Amazon.com. On Monday morning I received an email from Amazon.com that my order had shipped. When I clicked the "Track Your Package" link I was delighted to see that it was in the possession of the courier. Apparently Amazon.com views "shipped" as to have been shipped, unlike Best Buy Canada who view printing a shipping label as being shipped, and my package from Amazon.com arrived at my door just about noon today (Tuesday Aug 4th). Best Buy Canada my order is still showing as label printed and not in the hand of a courier, even though you were delighted to tell me on Sunday that it had shipped. I think that Best Buy Canada might do well to look at themselves and ask why customers like me are turning more to companies like Amazon.com for retail products. Setting expectations and delivering on them are keys to ensuring your customer base is satisfied with your organization. The current state of the world is presenting challenges that many companies have never faced but that does not provide a new platform where every shortcoming can be explained away by the virus. Your Geek Squad people blame Cov*d for their delays, your store managers blame Cov*d for not answering phones, your store personnel blame Cov*d for lack of staff and inventory. It is easy for a company to hide behind a vail of excuses but those companies who will survive and thrive during these times will find ways to accommodate and work with the needs of their customers. It may not be pleasant to provide honest answers but setting expectations which are real and honest will prevent buyer remorse and resentment for the purchase. In my case, your store employee told me that the TV would ship by Aug 7th, not Aug 2nd. That became my expectation. Why set an unrealistic expectation through a false narrative?
View full review
ID
#2098499 Review #2098499 is a subjective opinion of poster.
Location
Elora, Ontario

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Sony BDPS580 Frustration

So I purchased this player last fall based on 2 things: it had built in wireless and the box claimed compatible with Netflix. After a very frustrating 2 hour setup (I had to setup a second router as an access point in my basement directly under the player) I finally was able to get this thing live. The system is neither reliable or stable but it did work most days. About 2 weeks ago my daughter call me while I was on a road trip. She said Netflix had disappeared from the Sony's menu. I finally got around to checking it out yesterday and it was indeed gone with several new internet video apps in its place. Be aware that Netflix was working just fine for several months up to this point and I have a valid subscription that is not maxed out on devices. Since day 1 the player has has access to the internet and has received several updates without issue. I started my quest with the online chat through Sony.com. after about 25 minutes of resetting this and factory default that I was told to call tech support at 239-768-**** so I did. Let me say I started this at 5:12pm according to the chat log. It was 5:36 when I placed the call. After running through several more resets, factory defaults, verifying internet connections and switching to a hard wired connection directly to my router, the call was escalated to Bill. Bill ran me through many of the same things I had previously done but then asked me to verify my IP through a web site that showed my location as Lorado, TX. He then checked his system and it showed me as being in the UK. I live outside Toronto Canada. You know, that country just to the north of the US. He escalated me to another rep (Dave I think, I didn't right his name down). Dave took my MAC address and then did some more checking. Guess what, Sony thanks Canada is in the UK so the last software update took my Netflix away and replaced it with European content. Dave said they would have to get some things done at their end but it could not happen till the next day. Up to this point I had been quite calm but the prospect of prolonging this experience did not appeal to me. Dave assured me someone would call me at about 11:30 am the next day (this morning). This was after spending almost 3 hours by this point. I reluctantly hung up. You probably guessed that no one called me back. I called the support line again, this time armed with my incident # E5393****. To my surprise this was a valid # but I once again had to explain my problem and work my way through the system. Not of good spirits was I! The second level of support, Koichi (C52C) basically said there is nothing he could do except send my file to engineering who would look at it and see if they can resolve it. He could not do that now as no one was there and they don't take calls anyway. By this time it had been another 25 minutes on the phone and I was frustrated beyond belief. After all, this is what Dave was to have done for my original call. This Koichi also said I had only spoken with 2 people the previous day, not to some guy named Dave. At this point I ask for the manager. Oh fool am I. Koichi put me on hold for a few minutes and then returned to tell me he spoke with Bill from the previous day and Bill didn't tell me I would get a call. He also said Bill did not transfer me to anyone. Excuse me, I thought I was waiting to speak to a manager. Koichi said no, I could not. He said no one was available and I could not speak to anyone. Hello? Well, after spending another 29 minutes on this call I have decided that yes, I am a fool for purchasing Sony. I was a Sony guy at one time but got screwed on a TV and swore I would never purchase Sony again. How soon we forget.
View full review
ID
#307834 Review #307834 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$150