New Reviewer

Oriental Rug Care - Ruined my Oriental rug

Update by user Apr 13, 2012

It is 4/12/12 and still no word from either GENIE RUG CLEANING or ORIENTAL RUG CLEANING BY HAND OR ORIENTAL RUG CARE in Fort Lauderdale. Scam artists BUYERS BEWARE!!

Original review posted by user Mar 13, 2012
David Nachum who is the owner of Genie Rug Cleaning Services picked up my Oriental rug on 12/1/11 to clean a small urine stain about 4 inches wide made by my dog. I found Mr. Nachum through the Money Mailers coupon program. He charged me in advance $174. and said he would have no problem removing the pet stain as they wash the rugs by hand and have many years of experience. After three weeks I tried to call him to find out where my rug was. He did not return my calls so I started looking at the invoice he gave me and found an address on it (there was no address on his business card or invoice so luckily I asked him to write it down on the invoice). When searching the internet for this address I found it to be of another rug cleaning company Oriental Rug Care. I called that number and they knew Mr. Nachum and would have him call me. When we finally spoke he said the rug came out beautiful and he would come on Friday to deliver it. He did not show up on Friday and again I had to hunt him down through the Oriental Rug Care company. A week later he came to bring the rug and the colors had run into the white part of the rug............the small pet stain was gone. Of course, I was upset that my carpet looked ruined. He told me he would fix it and took it again to attempt to undo the damage. He called me a few days later to tell me he was sending it to a special company that deals with this problem and it was in Denver Colorado. It was the only company in the country to do this work. Three weeks later I had to call him again and ask when I was going to get my rug back. He tells me that it is finally done and it looks fantastic. However, when he delivers the rug instead of the previous running of color into the white of the rug, there was no color at all on the rug. In other words my rug was completely colorless. When I told him how upset I was and asked him how he could fix my now completely ruined handmade rug from Turkey, he stormed out of my house telling me he didn't give a *** what I did. I wrote him and called him and called the company in Colorado, Mann Carpet Cleaning to try to have them pay for the damaged rug and no one returned my calls. I finally kept calling Mann Carpet Cleaning and spoke to the owner and he emphatically stated he was not responsible, that David Nachum was. So far a month later and no one has offered to reimburse me for my rug.
View full review
ID
#304392 Review #304392 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey