gerard N Sai
Sprint Van Lines - Damage to personal property
I am writing this review on Sprint Van Lines not and a customer, but as a victim of their incompetent staff. On June 23, 2019 I came home to my house in Virginia to find my new asphalt driveway destroyed by what appeared to be someone driving and making multiple turn maneuvers. Reviewing the footage from a Ring camera I was able to identify that the damage was caused by a Spirit Van Lines truck that was moving my neighbor. In speaking with that neighbor I was told that the fully loaded Sprint truck used the length of my driveway to make a u turn. My neighbor tried to stop them from doing the damage but the driver would not listen. My neighbor provided the contact information for Sprint so that I could file a claim. The following morning I spoke with Racheal Hills, who then referred me to Kim in customer service. I filed a complaint and over the next few weeks Kim confirmed on the multiple calls and e-mails that it was their truck and driver that did the damage but it was an accident. I then went out of my way to get multiple estimates for repair to get the best price and then submitted them to Kim. Kim continuously reported on our calls that she would get the estimates to the owner but he was always out of the country. After many stalling calls and e-mails Kim finally refused to assist in getting the repairs done and additionally refused to provide insurance information for the company or the vehicle. As a result of a company that employs incompetent drivers, has a customer relations representative who is not truthful, has an owner who is never in the USA, and who shirks the basic responsibilities of driving on our roads, I am being forced to go to court to make this company pay for the damages done by their driver and vehicle.
District 6 Savage, Maryland
Reason of review
Poor customer service
Compensation for damage to property
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