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Drive Medical - Complaint

I purchased a Drive Phoenix HD 3 in November 2018. This scooter has stopped working and I have spent more than $300. trying to get it repaired. It will all of a sudden stop working and the technicians cannot determine what is causing the problem. I just want to get rid of this scooter.
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2 comments
#1767252

Drive scooters suck. So does their customer service.

They never returned phone calls and e-mails. e-mailed every body from the management to tech support to customer service. Nobody replied. I bought Drive DST 4 wheel scooter with 1 year In home service, advertised going 15 miles.

It never went more then 1.5 miles. Reported everybody in the company. Nobody replied. Also told them I fell down several times and got injured as the scooter loses control.

Told them to replace with a newly fully assembled scooter as I had paid previously to assemble it. Nobody answered. Nobody cared.

The scooter eventually stopped working and is sitting there. This is the service for the disabled.

#1767254
@Anonymous

Same thing happened to me. Bought with 100% parts and labor in home service warranty. Scooter did not work and nobody took care of it.

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ID
#1686496 Review #1686496 is a subjective opinion of poster.
Product
Drive Medical Mobility Scooter
Reason of review
Bad quality
Loss
$1495
Preferred solution
Let the company propose a solution