Net10 Wireless - Net10 - Hurt my business, kept changing my phone number, Lied about refund!
In 2011, I purchased a Net10 pre-paid wireless phone and activation card, and was assigned a phone number. THIS PHONE WAS USED FOR MY BUSINESS. It began normal. I spent over $200 to place ADVERTISEMENTS using this new phone number in the ad. Without notice I discovered that Net10 changed my phone number approximately 1 week into the first month of service! Customer service remedied the issue. Approximately 1 week later, I lost service completely! Customer service informed me that they could not resolve my issue, and I demanded a refund. Customer service transferred me to an agent who admitted his job was to first try to talk me out of canceling my service and getting a refund. When I made it clear why i was canceling and how I had lost a lot of money because of Net10, he processed my refund telling me the exact dollar amount to be refunded for the phone itself PLUS the 1 month service card which was not only never valid to begin with, but it ended up causing me to lose money because of my ADVERTISEMENT and existing and potential clients were unable to call my business. I wrote everything down, and asked the rep to repeat the details to be sure I was getting my full refund. When the refund arrived, it was only for the phone!!! When I called back, they informed me that the rep was wrong and they refused to refund the 1 month service card "because it had been activated". Not to mention, I had to mail the phone to Net10 and pay the shipping cost myself! I've waited a long time for an opportunity to complain about this publicly. Thanks "Pissed Consumer.com"
Orange Beach, Alabama
Langley Insurance - paid them but no insurance!
In January 2012, when I drove to the Langley Insurance office in Daphne, Alabama, I made my monthly auto-insurance payment which was due in a few days. While there, and since I was doing fairly well with money at the time, I decided to make an extra payment for February to avoid having to make the drive again. When February came, GMAC (the actual insurance provider) sent me a letter saying I owed money for February. Langley Insurance assured me they would resolve the issue. Long story short: 3 calls to Langley later, after being assured the issue would be resolved... I received a letter from GMAC notifying me that my auto-insurance policy had been canceled due to non-payment. I called GMAC and was told I would receive a call back later that day. 2 DAYS LATER I called GMAC because I never received their return call. Finally a GMAC rep resolved the issue for me, although if I had been in an accident during that imaginary lapse time period GMAC would have refused to pay. I also have not received confirmation of this remedy by mail as of yet because the issue was just "resolved" yesterday.
Orange Beach, Alabama
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