USAA IS HORRIBLE!
We have been members with USAA for years now. At the beginning of Feb. we were hit by a man who was speeding and ran a red light. He was given a ticket and his insurance company accepted fault. USAA is still being horrible! I broke my knee and tore several ligaments in the accident. I still cannot put any weight on my leg, so we decided to enroll my 2 year old daughter in daycare until I can get moving again. We only did this because USAA said that it was covered under our policy and all I needed to do was send a receipt. When I first called to ask if they got my receipt I talked to a VERY rude rep. who informed me that they would not pay for it because its an expense we already had..Umm no I work from 3pm-11pm and her dad from 8am-3pm so she is always with one of us. After explaining this to her I was told I would recieve the reimbursement. Never got it. So I called again this time i was told that they would not pay it because I have an income so I can pick between my lost wages (which I still have not recieved) or child care expenses. EXCUSE ME I should not have to pick from either...I would not be waiting on lost wages if I wasnt in the accident and I wouldnt be paying for childcare either...they are a total waste of money because when you need them most they will turn their back on you....
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