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Straight Talk Wireless - Be aware

Also for those with the ultimate unlimited, be aware that the 10 gig hotspot only applies to those with Verizon or t-mobile. They cut my data off for using hotspot after a rep informed me that I could use it. Which isnt fair, as it shows that you spend like others but dont get the same benefits.
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#1797789

Hi joseph c. This is Maria from Straight Talk Wireless.

We read your post, and we're really sorry for the inconvenience you have experienced with your Mobile Hotspot service. Please know that it is never our goal to let you experience such troubles. We would like to further review your account so we can provide a concrete resolution for this issue. Kindly chat with us at http://bit.ly/2CuBvXO.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

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ID
#1746604 Review #1746604 is a subjective opinion of poster.
Service
Straight Talk Wireless Ultimate Unlimited Phone Plan
Pros
  • Love unlimited data
  • It was cheaper
Cons
  • Unfair hotspot because of phone providers
Reason of review
Unfair data solutions

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

1.7
I live out in the country where no internet providers are. I have a 5 year old son that plays fortnite. I have the ultimate plan and was hot spotting for him to play his tablet or xbox. Got a message from straight talk about using hotspot. So i go get a hotspot kit...
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#1764462

Hi EminentWeasel. I'm Maria from Straight Talk Wireless.

We appreciate your feedback,and I'm sorry for the inconvenience this has caused you. We're constantly looking for new ways to improve customer experience and will take this into consideration. If you need further assistance with your phone service, please feel free to chat with us using this link http://bit.ly/2CuBvXO. For your convenience, you may contact one of our customer care representatives at 1-877-430-2355.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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ID
#1683298 Review #1683298 is a subjective opinion of poster.
Product
Straight Talk Wireless 7gb Plan Mobile Hotspot Plan
Pros
  • 4g service
Cons
  • Service
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution