New Reviewer

Champion Power Equipment - Lemon

Champion Power Equipment - Lemon
Champion Power Equipment - Lemon
Original review updated by user Oct 26, 2020
I paid cash at Camping World for a Champion dual fuel generator. I used it once for seven hours and it worked fine. I went to use it again two weeks later and the propane side wouldn't stay running and neither gas nor propane worked as the outlet wasn't putting out electricity. When I called them, they want me to bring it in for service. It weighs just under 200 pounds and won't fit in a car. I have no help to get it to a service department and want my money back.

User's recommendation: Avoid Champion.

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ID
#2248201 Review #2248201 is a subjective opinion of poster.
Location
Santa Fe Springs, California
Product
Champion Power Equipment 100153 Generator
Pros
  • Dual fuel
Cons
  • Only worked the first time
  • Refusal to refund money
Loss
$963
Preferred solution
Full refund
New Reviewer

RockAuto - No customer service agent to speak to

RockAuto - No customer service agent to speak to
First of all there is nobody to ask a question about the parts before you purchase them. If you make a mistake in answering the questions for the return there is no way to cancel and re-input the info and no way to change anything when necessary. If your site says these parts fit my car and I purchase them and they don't fit, I shouldn't have to pay for the return out of my own pocket when shipping prices are so ridiculously expensive. I didn't know if the part numbers were the same until my mechanic ordered them for me from someplace else and they aren't the same, but I have to pay for the return shipping possibly because I said they were and can't correct it.
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ID
#1682947 Review #1682947 is a subjective opinion of poster.
Service
Rockauto Customer Care
Pros
  • Past purchases were positive
  • Prices good
Cons
  • No customer service and out 250
Reason of review
Return, Exchange or Cancellation Policy
Loss
$136
Preferred solution
Let the company propose a solution