Gino Zanetti Custom Tailors - failed to deliver & no refund
I had applied for a deal through the company Groupon, for two tailored suits for my best man and I. I arranged an appointment, and Graham Scott, their tailoring director came out to my address to measure us up, as was part of his service. The suits were promised to me on the 29th november, which was one month after the measuring. When I had not heard anything by 17th December, I phoned the company to be advised that there was a problem with the order but it would be in before Christmas. I phone the company again on the 3rd January after not hearing a response and he again delayed. To the 14th January. At no point has he contacted me without me having to phone him 1st, and this was he case after the 14th January when he made further excuses about his company operation and apologised again, stating the 30th Jan for delivery. By this point I wanted assurances and booked a meeting with him for the 30th at 18:00. I waited in for him but was upset to find that he did not show up, without the courtesy of a phone call to notify me. On the following Monday, I phoned him and he made an excuse relating to personal problems. I offered my sympathies but stated that a phone call would have been respectful. I had told him what I thought of his business acumen, and he said that he would like a final opportunity to deliver the suits with a compensatory package. Two further dealines passed in February and his email to me was categorically different to what had been discussed over the phone. Be was attempting to put the date back further, yet again. I spoke to him and asked for a full refund Which he was happy to oblige. I have not received said refund yet. My wedding is in four weeks. Furthermore, he has advertised further business on Groupon without fulfilling is first orders. Groupon are aware of the situation but were not interested in supporting my claim for my money back, and have advised that I would need to be patient. My credit card has provided me with the amount paid using the credit card back to me but a seperate payment is still pending. I am left saddened by the whole situation, leaving me to rush to get a new suit.
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