Mary W Inp

Total Air Care - Unprofessional, Unreliable

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Take note of every persons' review regarding this company. I will not give this company any stars due to their incompetencies and unprofessionalism. If I can give a negative rating I will surely do so! I just had service today with a tech, supposedly with 5+ years experience, and he's asking me a million and one questions as if I am the expert. This points to the lack of preparation and performance on his part. In addition, if the previous tech did not leave adequate notes for the current tech to do the job then the current tech on duty is responsible for the troubleshooting and getting to the bottom of the problem. Handle the lack of documentation with YOUR supervisor. He was more concerned about my frustration or 'attitude' as he kept pointing to and NOT concerned about fixing the problem with my AC nor trying to troubleshoot to figure out the underlying issue. I had to explain over and over and over and over again to him that this is BUSINESS! Leave your sensitivities at the curb! It is now 2 months and my AC has not been fixed!! Nor, the issue was found due to the lack of under-performance of this recent tech. Sure, this current tech will make up something to make it seem like he did do something for I did follow-up with the company to express my concerns. Come to find out, it was documented that I spoke to his supervisor while he was here at my residence when in fact that did not occur for he reluctantly did not want me to after stating he will allow me to speak with the supervisor. Yeah,...he walked around my house opening doors to places where he was not allowed after I have directed him to where he needed to be. VIOLATION!! Then, laughs when I addressed him. UNPROFESSIONAL! No consideration towards the quality of his own actions and work. Now, even more I am concerned about my safety!!!! I believe my AC problem was worsened due to the incompetence and inadequate documentations of these technicians (both this one and the previous). They are covering their tails for a poor job!! DO NOT USE TOTAL AIR CARE!!
View full review
Cons:
  • Poor service and incompetent help
  • Difficult to get to customer service when called
  • Scheduling issues
Reason of review:
Bad quality

Preferred solution: available upon discussion