Teresa N Vhk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Show Low, Arizona

Dollar Rent A Car - Missing item not being listed or recorded as found

On Friday evening between 8:00 pm to 8:30 pm I returned my rental of a Terran with Florida plates record # 37106****.

I drove accross town onmy way to Show Low and realized I left my laptop bag with my laptop and other finacial docs in the front under the dash on the floor. It was too late to get someone at the counter so I decided to stay overnight and not return until morning .

I returned and the morning lot staff was fantastic trying to help me find the vehicle and recover my property. We found out that the vehicle had been removed from the property for cleaning. I subitted a formal report online. I have checked the website every hour and not one update , further the local numbers all provided to me, looked up online and furnished in your lost and found section .

Not one number is valid. My intention is to try and resolve this by having a human call me, text me or email me in respinse to why the item is not logged in and where this is at. Its my understanding that Dollar has a formal process in which to turn in, log and reasonably reunite the items to the rightful owner.

If this laptop and all the finacial documents are not tecovered and made available for me to recover , it means point blank that whoever cleaned the vehicle , drove the vehicle to get cleaned or any personel involved in that vehicles possession and access to the interior from 8pm to 8am when I left after trying to recover it, it was stolen and I intend on pursuing this with law enforcement as theft the checks in that bag are alone $7000 and that by law is a serious criminal offense that I will pursue fully. I am not trying to be hostile or difficult, I just cant get any real communications and that is leaning me in the direction that i am getting a run around or being dismissed.

View full review
1 comment
Shamia Hqm

In a way, it is your fault for being careless. Should not get expensive things if you are careless.