Rockell Kvb

Megabus - Stolen luggage

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I was pulled off bus (headed to Atlanta from Chicago)on 10/6/19 due to an issue I had no control over. I have been actively searching for my luggage since then. I was detained in Indianapolis for a minute and my luggage went to Atlanta. I’m in Atlanta now but my luggage isn’t. I HAVE NO CLOTHES AND I AM ON VACATION. Every time I reach out MEGABUS AND COACH USA tell me 3-5 days for response jus to say another 24-48 hours! THIS IS UNACCEPTABLE!!!! I have had MY PROPERTY FOR A TOTAL OF FIVE(5) DAYS NOW! This has been an inconvenience on a number of levels and YOU SEEM LIKE YOU COULD CARE LESS ABOUT MY MISFORTUNE! I expect a phone call before the close of business TODAY!! Or I will begin legal action against YOU AND ALL COMPANIES IMVOLED 3 THREE BAGSOF LUGGAGE ARE MISSING! (1)Black rectangular luggage on wheels, (1)Grey/red Nautica duffle bag, (1) Black Tommy Hillfigure duffel bag.
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Loss:
$4500
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered