New Reviewer

Drive Medical - Missing parts on my DRIVE rollator

I ordered a missing screw, part #31, for my Black HD Nitro Rollator on 10/8. I called Ocelco today 10/21 to check on the status. They said it was on backorder until 11/28. I need this rollator to move and function. What am I supposed to do for the 40 days? Please help.
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ID
#1686036 Review #1686036 is a subjective opinion of poster.
Product
Drive Medical Walker
Pros
  • Great rollator
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
New Reviewer

Drive Medical - Missing parts on my DRIVE rollator

I ordered a missing screw for my HD Nitro rollator on 10/8. Haven't received it yet. Just informed by Ocelco where I ordered the screw that it won't be in until after Thanksgiving. What am I supposed to do? I need this rollator to move.
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ID
#1686027 Review #1686027 is a subjective opinion of poster.
Location
Tempe, Arizona
Pros
  • Rollator
Cons
  • Customer service