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Verified ReviewerCon Edison - CONSOLIDATED EDISON or CON-JOB?
- Reprehensible impossible get recognition living in 3rd world
Preferred solution: Replace the poles that should have been inspected & replaced many years ago when they legally were the property of CON ED.
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Verified Reviewer | Elmsford, New YorkTreated like Trash at Goodwill in Elmsford,NY
BRIEF History; We have been both buyers & donators to Goodwill since the 70s. Pop Passed in 70s; All donations were to GOODWILL.
Mom in the 90s; Same process; GOODWILL. My Partner recently purchased multiple items at a GOODWILL in Nanuet. A couple she wanted to return. Called GOODWILL in Nanuet where a very polite young Man assured us "no problem returning with receipt at a more convenient store".We spoke with this young man (approx.2:30; Name unknown) re-assured us ,"If you have the receipt & tags still attached, I don't see any problem".
We drove to GOODWILL, Elmsford,; First dropped off several bags & boxes at the Donation Center.Then off to shop inside. As for the credit for returns process;The Assistant Manager, "Janay Ward" told us we must return to the Nanuet Store,as the System was a Franchise that had no such arrangements with other Stores. Being given mixed messages,we asked to speak with the Manager. He confirmed the process, commenting that the person who gave us that misinformation should be fired.
Albeit we were disappointed, we decided to shop at GOODWILL of Elmsford regardless of this return policy issue/inconvenience. My Partner shopped for considerable time,she took time to carefully inspect & select. When Charles, the Head Manager left the store, the Assistant Manager took over;This is when a ugly exchange took place. After more than an hour of carefully shopping for select items,we were treated very poorly at check-out.
With a mind towards fairness & objectivity, it must be stated the colored stickers on several of the items were poorly attached; Several were falling off. Janay may have seen us picking a couple up off the ground & attempting to re-a-fix them to the items. That being said,, her manner was very unprofessional. It appeared as if she was pleased at an opportunity, now available as Acting Manager, to exercise her Authority by denying us our ability to purchase our selected items at the sticker posted price.
She chose to adjust the prices as she thought fit. In a very loud & unpleasant manner, she accused us of having "swapped tags" ,thus changing & lowering the prices. This was extremely humiliating & embarrassing. Adding insult to injury, she dismissed us, walked away while laughing a twisted sort of "Victory Laugh".
We have left several messages at GOODWILL Headquarters & have not received any return call as of this posting. We intend to speak directly with Charles in the near Future, but hope to ultimately receive a return call from the Headquarters in Astoria,NY.
- Being treated like trash-common thief with accusations
Preferred solution: An apology from Janay would help. She should be advised to treat customers in a more professional manner
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Verified ReviewerWitness the Embarrassing Decline of APPLE
Preferred solution: Deliver product or service ordered
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Verified Reviewer | Ossining, New YorkEveryday Health And Wellness - "EVERYDAY HEALTH & WELLNESS" IS UNETHICAL!
- Unethical behavior
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Verified Reviewer | New York, New YorkNuwave Oven - Adding to a long list on NUWAVE...
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This store went from good to bad in the matter of one month. Temporary corporate manager basically killed the store.
Shelves are half empty, stuff is overpriced. Youโll find one tenth of the shoppers what it used to be. It is starting to get 99c store look.
Have no idea where all our donations go. Think twice before planning a trip there....
Good luck in getting a response from the headquarters. All they care about is getting things sold so they have the money fro their bonuses.