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Motorsport Monster - Poor customer service when i needed an exchange

recived my parts in crumbled up boxes. broken parts and wrong parts. asked for an exchange and had to go online and fill out a rga form instead of taking care of it right then over the phone. waited 2 days and nothing. wrote 2 emails still nothing. finaly after a week i got ahold of adam which told me to send back the two boxes and he would send the corect stuff unbroken. however i paid for the return shiping. this is no way to run a buisness. i will never by from them again.. i purchased over 1200 dollars worth of stuff. he even told me that he would be nice and waive the restocking fee. im thinking for what, i wanted an exchange they sent me the wrong part.
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3 comments
#811979

Shipping Damage

All parts are thoroughly inspected and packaged to insure good working condition. It is beyond our control after the part is turned over to the freight carrier.

The freight carrier received and signed for the part in good condition. Consequently, it is most important to protect your interest by carefully complying with the following instructions: Please inspect your cartons for any damage (including concealed damage) that might have occured during shipping. Any damage is the responsibility of the freight carrier and should be reported IMMEDIATELY upon receipt of your shipment.

It is your responsibility to issue a claim and to receive compensation from the freight carrier for any damage done in transit. Note: Damage of this sort is not warranted by the Seller.

#811978

This is straight off their website....

RETURN & EXCHANGE POLICY

· You can return or exchange most* new, non-closeout, unused item within 14 days of receipt.

· Please make sure all original packaging is included and intact.

· Any item showing signs of use can NOT be returned.

· Customer is responsible for shipping. · Return items will be subject to a 20% restocking fee.

· Refunds are credited back to the card used for original purchase.

· To avoid errors in ordering, please feel free to call us at (888) 987-****. *No Returns or Exchanges on · Closeout items · Any item which shows signs of use · Electrical parts (if an item is DOA let us know and it will typically be handled under warranty)

#569634

bad customer service, no emails answred, pay for 2nd day shipping 1 week later still waiting for my parts, requested 2 times a tracking number but never provided it, never go back again. :( :( :(

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ID
#297006 Review #297006 is a subjective opinion of poster.
Location
Los Angeles, California
Service
Motorsport Monster Customer Care
Loss
$30