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Benjamin Moore - Paint won’t dry

Benjamin Moore - Paint won’t dry
My painter put a new exterior door with sidelights and grilles in on August 30, 2019. We bought Ben Moore Soft Gloss Exterior per store recommendations. The door is a steel door with fiberglass grilles. The glass panes have paint reside and when we try to scrape along glass to remove it pulls paint off the grilles. My painter says it’s not drying properly and we used wrong paint? Please help as this is a brand new beautiful door that looks terrible on the glas panes as well as tacky paint inside the door.
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ID
#1666252 Review #1666252 is a subjective opinion of poster.
Location
Mattoon, Illinois
Product
Benjamin Moore Paint
Reason of review
Paint issue
Loss
$500
Preferred solution
Let the company propose a solution