New Reviewer

Doctor Irwin B Malament - Completely Void of Empathy

As a matter of public interest, we would like to share our documented experience with Dr. Irwin Malament DPM of Irwin B. Malament DPM, PC, on behalf of our father, a 90 year old former patient of over 5 years whose name will remain anonymous. In a letter dated June 17, 2019, our family was notified that our father had been summarily dismissed by Dr. Malament’s practice for being increasingly disrespectful and rude to his staff. Obviously, nobody deserves to be treated in such a manner, but it’s one thing if the rude behaviour was intentional or deliberate, which in the case of this patient, was absolutely not the case… Formerly an appointment human rights commissioner in his home state, who spent much of his career fighting for justice, tolerance, and respect for all, several years ago was diagnosed with dementia. The condition is progressive. It is now acute and has been progressing rapidly in recent years. This terrible disease has impacted cognitive function, which impacts communication causing uncontrollable and involuntary language, including disrespective and otherwise completely inappropriate language. However, Dr. Malament and his office showed no compassion for this devastating condition. You would think that as a licensed medical practitioner, he and the staff would be highly sensitive and adequately trained to properly treat elderly people in the practice who suffer from medical conditions, including dementia. Unfortunately, this is not the case. No courtesy phone call or advanced notification was given to the family of the patient, prior to his dismissal. A follow up visit scheduled six weeks in advance was immediately canceled. No referral was provided to another physician who was better suited to handle the condition of the patient. It was as if the inconvenience of his uncontrollable mental illness totally eradicated their long-standing patient-doctor relationship. Dr. Malament closed his letter with, “I am sorry this relationship must end on these terms.” However, we don’t believe that his “apology” was at all sincere. If Dr. Malament was truly “sorry”, one would assume that at least some effort would have been made by his office to facilitate the transition of the patient to another provider. No such help was ever provided. The cruel summary dismissal of this helpless patient was cowardly and pathetic. At a minimum, it was handled in the most unprofessional manner. Dr. Malament, and his medical practice group, are completely void of empathy, not only for this patient, but it reflects an inability to care for geriatric patients and their families, or anyone whose loved ones suffer from debilitating illnesses.
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ID
#1665958 Review #1665958 is a subjective opinion of poster.
Service
Doctor Irwin B Malament Doctor
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
New Reviewer

MMS Maui - Unfit to Serve as a Management Fiduciary Company

As a matter of public interest, we would like to share our documented experiences working with the estate maintenance and management company MMS Maui as our "fiduciary" home-watch agent, for our property in Lahaina, HI on the island of Maui. During the pre-hiring process, we were able to conduct due diligence to ensure that the people tending to our home were qualified and honorable, as they were in possession of our home house keys, neighborhood gate card, and confidential home intrusion alarm code. We were under the impression that the two owners, who were licensed and properly vetted on the front end, were the only ones tending to our property personally. On June 1st, 2019, we hired MMS Maui, which included a monthly retainer for predefined weekly, monthly, quarterly, and annual duties. Shortly thereafter, we came to find out that the two owners of MMS took a vacation, and that another party who we had not vetted, nor knew of, and whose professional license status was unknown to us, was in possession of our property door keys, neighborhood gate card, and confidential home intrusion alarm code, allowing him/her/them open access to our home at any time. Upon reviewing the agreement, there is absolutely no mention that anyone other than the owners would ever be tending to our house. One would assume that we would be informed prior to this handoff, so that we could take the necessary precautions to ensure that this party was also licensed and vetted. Unfortunately, we were never given that opportunity. Handing over the keys to an unknown and unvetted party poses a MAJOR security risk to our property and neighborhood, and MMS did not seek permission from us permitting them to hand over these sensitive items to the unknown party prior to doing so. MMS acting as our representative, willingly and knowingly violated all reasonable standards of ordinary and customary business practices involving client communication, client safety, safety of personal property, and client authorization. Subsequently, we had politely asked MMS to manage a couple minor things for our property, being that we are thousands of miles away. These requests included lowering the blinds upon leaving and reporting a landscaping issue with the management company. In our agreement, it states "Any work done outside the scope of the above activities will be billed at $50 per hour." so we assumed these requests were routine and benign if outside of the regular scope of services and were happy to pay the additional amount. However, after a couple email exchanges regarding these matters, on July 13th 2019, the owner of MMS decided to unilaterally terminate our agreement, without notice, effective immediately. This termination caused us significant disruption with the management and care of our property and caused us additional expense, i.e. changing all the locks, flying back to Maui to interview and hire a new management company, etc. Upon this unilateral and no-notice termination, another party who we didn't know was tasked to return our keys and gate access entry card to the management company's office, which was another breach of any reasonable security protocol. Thankfully, our property manager informed the MMS representative that they could not accept homeowner keys for liability and safety reasons. In conclusion, based on our first-hand experience with MMS Maui, we feel that this company is truly unfit to serve as a management fiduciary company due to unethical business practices, which include a complete lack of communication and concern for security and safety of client property.
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ID
#1665949 Review #1665949 is a subjective opinion of poster.
Service
Mms Maui Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution