mysmith
map-marker Sanger, Texas

Restoration Hardware dining room table

I ordered a farm table (dining) from Restoration Hardware. When they delivered it the men did not put the extensions on either side. They are very heavy so when my husband got home that night we put them on and they did not fit. I called RH and they said they would order me another one which would take about 3 weeks. Mind you this is in November. In January I called there office to see where the replacement table was or the status of its delivery. They said since there had been problems with my first delivery they had taken extra time having their " quality control " people inspect the replacement table to assure no problems would happen again. Well, the new table came and when the delivery men tried to attach the table legs they found that the legs were at least an inch off and could not be attached. I called RH and they asked if I wanted the delivery men to take both tables back & I could order a third. They would even give me 20% off (which by the way was the ongoing promotion already). I elected to have both tables loaded up so to put me out of my misery. What I learned is their furniture is put together like a puzzle. If the pieces don't fit you're out of luck & their "quality control" guy needs to learn how to put puzzles together. This whole scenario has wasted my time & energy and I'm still without a dining room table. I guess I need to go shopping.....but it won't be to RH. The furniture in their catalogs look great but the quality is definitely not very good.
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2 comments
Guest

Yeah that sounds terrible. I build similar tables to restoration hardware but all my wood comes from American barns, and it is all made by me in the USA.

RH is made is China. I can build or you can build my current table I just finished for same price as RH and that will include shipping since it will be coming from Utah. The table I just finished looks very similar to the Farmhouse Salvaged wood rectangular table RH carries.

Email me if you would like more info or photos. Benjaminroedel@***.com

Guest

We had a similar experience with a distresses wood table. It was delivered three different times because the extensions did not fit into the table.

We told them that there were no holes for the extensions to fit into but it took three deliveries to finally get it right. The table was quite expensive but the quality was not consistent with the price.

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