Alyza Irz
map-marker Pittsfield, Michigan

MR ROOF - Extremely unsatisfied with their service

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Schedule: For installation schedule, they changed many times because of bad weather which is fine but they are not available when weather is good, ridiculous!

Job: Customer, beware for Mr. Roof sales person.

I choose their top of the line product offered to me for my entire roof with lifetime labor and parts guaranty, I specifically asked there are couple of bow/bend on my roof will that go away when I have new roof, Mr. sales guy says absolutely it will be fixed. I made a mistake by trusting sales guy. After installation, I contacted him who didn’t response my email.

Contacted office then he called back and used offensive words, swearing. Be professional Mr. Roof! He denied his promise.

I still have bow in the front of the house. Looks very bad. Now he is saying it is structural problem. Why he didn’t tell me before, so that I can fix the structure before installing the roof?

Post installation: There were a leak.

I contacted office and they send a person who pointed out Mr. roof is not responsible for this as leak is coming from facia/siding. Then I contacted again and they send the installer who installed the roof, who looked into this leak and found some of the spot was missing and he repaired it. No leak since then.

Mr.

Roof why you sent unskilled person to waste my time?

There was yard sign, contract was for 90 days, it was on my yard more than 120 days and they didn’t even come to pick up until I give them timeline.

From beginning to end I had extremely bad experience with Mr. Roof and I am extremely unsatisfied with their service.

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